Windows 10: Black screen and update error

Discus and support Black screen and update error in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, Can anyone help me I get a black screen after logon with the cursor Have tried 1. *windows key + ctrl + shift + b* no change 2. *windows key... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Raymond James Smith, Jan 15, 2021.

  1. Black screen and update error


    Hi,


    Can anyone help me


    I get a black screen after logon with the cursor

    Have tried

    1. *windows key + ctrl + shift + b* no change

    2. *windows key + p* no change

    3. *deleting display adaptor drivers* no change


    I cannot see the task manager as the screen remains dead, I can however use *ctrl + alt + delete*

    to access the blue page to shutdown


    tried the start-up fix from the safe mode boot screen but receive an error that it was unable to fix

    *C:WINDOWS\System32\Logfiles\Srt\SrtTrail.txt*


    I can access the pc in safe mode and have managed to try and run the windows update which caused the issue in the first place

    but when it starts to prepare the download I get the error code *0xc0020036*


    I do not have a restore point to recover from and was hoping the update would fix the issue

    from what I can surmise the error means I have a licence error which doesn't make sense as I did the free windows 10 update when it was offered - looks like I'm paying the price now



    I have checked the shell string and all is good

    when at the programs window to ad and remove I cannot see anything on the list so I cannot remove programs that may be causing the error


    Please assist if you can, I have very limited experience when it comes to IT


    Regards Raymond

    :)
     
    Raymond James Smith, Jan 15, 2021
    #1

  2. Black screen error

    Hello,

    There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

    • Can you confirm to us if you are using a laptop or a computer?
    • Have you made any recent changes to your device prior to this happening?
    • What exactly were you doing when the error occurred?
    • Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

    As an initial part of troubleshooting, we suggest following the steps given on this article:

    Troubleshoot black screen or blank screen errors
    . This will help you diagnose and rectify most of the known black screen concerns.

    We will wait for your response.
     
    Dhavelyn Mer, Jan 15, 2021
    #2
  3. Peer_Sam Win User
    Black screen after Windows update.

    Hi Crystel,

    Thank you for writing to Microsoft Community Forums.

    • Were you able to get to the desktop screen after you restarted the system?
    • When the screen was blank, were you able to see the cursor on the screen?
    • Did you get any error code or error message?

    Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

    Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

    Troubleshoot black screen or blank screen errors

    We look forward for your reply.

    Thanks,

    Peer Samie

    Microsoft Community-Moderator
     
    Peer_Sam, Jan 15, 2021
    #3
  4. Rose Cal Win User

    Black screen and update error

    black screen

    Hi Bart,

    It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

    • Are you getting any error messages?
    • What happen when you tried to login?
    • What troubleshooting steps have you done so far?

    In the meantime, we suggest that you follow the steps in this
    article
    to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

    Let us know if you need further assistance.
     
    Rose Cal, Jan 15, 2021
    #4
Thema:

Black screen and update error

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