Windows 10: BSOD - help with DMP files please

Discus and support BSOD - help with DMP files please in Windows 10 BSOD Crashes and Debugging to solve the problem; Hi, Having problems - can you help with my re-occurring BSOD? https://drive.google.com/drive/folders/1__oEZfyo9JTM5xsUFTz5vt8SQnlwDHV5?usp=sharing... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Bill Delveaux, Jan 16, 2021.

  1. BILL DELVEAUX
    Bill Delveaux Win User

    BSOD - help with DMP files please

    Bill Delveaux, Jan 16, 2021
    #1
  2. BARMAN58
    Barman58 Win User
    Barman58, Jan 16, 2021
    #2
  3. AGENTHUNK
    agenthunk Win User
    BSOD/WinDBG setup and DMP file help?

    I have followed the instructions to setup WinDBG in this videolink:


    I did the setup instructions in this video for windows debugger and have the symbol file path saved.
    SRV"C:\SymCache"Symbol information

    I do not have the DMP file uploaded online,what I need help with is to manually put the DMP file in the debugger whenever I have a error report.
    Attachment 125045

    I have the setup for DMP file checked as Complete File.

    I do not know or remember if I did where the Folder by default for DMP files are located and do not know how to use the SDK debugging tool and how to manually move the DMP file to the Debugger X64.

    I followed the instructions through this forums link:
    Install and Configure WinDBG for BSOD Analysis

    Attachment 125046

    So Am I done?this is my first time using this.

    Some help will be appreciated.
    Thanks in advance.
     
    agenthunk, Jan 16, 2021
    #3
  4. AZUREROOKIEFL
    AzureRookieFL Win User

    BSOD - help with DMP files please

    BSOD with DMP files and MSInfo

    I have used the verifier app and collect the dmp files along with the MSInfo32.

    I been receiving the BSOD for a bit and I had the motherboard replace at the Company's helpdesk requested it. I knew that was not the issue. I know is a driver issue but don't know how to fix it and what is exactly causing the issue. I believe is the Cisco
    VPN software that is causing it.

    When the BSOD happened under the verifier app the

    DRIVER_VERIFIED_DETECTED_VIOLATION (xxxxx.sys) The xxxx.sys is the name of the driver that caused the crash.
    If it is listed please note it and tell us what it is.

    the xxxx.sys was something like vpnxxx64.sys I believe..can't remember it exactly.

    here is the link to OneDrive to see the DMP files and the MSInfo32 files.

    022417-11640-01.zip
     
    AzureRookieFL, Jan 16, 2021
    #4
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BSOD - help with DMP files please

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