Windows 10: Download folder not opening in Quick Access

Hello guys,

My pc was working just fine until today, when I tried to open the Download folder from Quick Access. The whole File Explorer froze, and it wouldn't let me do anything. I eventually killed it with Task Manager, and tried to reopen it, but it didn't work too.

I then tried to reboot the pc, perform a sfc /scannow with no problems detected, but nothing.

However, the Download folder works just fine if opened not from Quick Access, but from a regular path such as C:/Users/user/Download, and it does not show any problem, so I know it's not a file-related problem.

I have no idea how to solve this, I've been searching for a solution on an endless number of forums and pages, but nothing.

Thanks for the help.

:)

 

Cannot unping wrong Download Folder from Quick Access

Hi Luca,

Thank you for posting your query on Microsoft Community.

I understand your inconvenience. We will assist you with it.

I suggest you follow the instruction provided below and check if it helps.

To unpin the download folder from Quick access.

• Right click on download folder.
• Select unpin from Quick access.

To unpin the download folder from Quick access.

• Right click on download folder.
• Select pin from Quick access.

If the issue still persist, I suggest you to follow the steps provided below and check if it helps.

Method 1:

• Press the Windows logo key + E key, to open File Explorer.
• Click on View tab.
• Click on Options button, located in top right corner of the window.
• Select the General tab.
• Click on Restore to default button.
• Click OK.

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you.

 

Quick Access bar

Hi,

Thank you for posting your query in Microsoft Community.

We would be glad to help you with the issue you are facing today. I understand the difficulty.

Remove items from Quick access.

I would suggest you to follow the below steps.

• Right click on the file or folder.
• Select the option “unpin from the quick access”

To pin items to an item already on the quick access bar.

Follow the below steps.

I would suggest you to create folder in the desktop screen & place all the files or folder which need to pin to the quick access.

• Open the quick access.
• Select the Desktop option.
• Right click on the folder & select the option “pin to quick access”

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.



Thank you.

 

Quick Access Not Working

Hi Dustin,

Thank you for writing to Microsoft Community Forums.

Follow the below steps to repair the broken database of Quick Access.

Method 1:

Before repairing the database, try to disable and then re-enable Quick Access to see if it helps. To disable and re-enable Quick Access, follow the below steps:

Step 1: To remove frequent folders and recent files list from Quick Access, open File Explorer > click on View tab in Ribbon >
click on Options > Change folder and search options to open Folder Options.

Step 2: You’ll have to uncheck the following two check-boxes present under the Privacy section to disable Quick Access:

• Show recently used files in Quick Access.
  
• Show frequently used folders in Quick Access.
  

Step 3: Click Apply and Exit. The action will instantly remove these two sections from Quick Access in File Explorer. (To clear your Quick Access history press the ‘Clear’ button against Clear File Explorer History).

Step 4: Then, check
the following two check-boxes again to enable Quick Access that you did in
Step2.

• Show recently used files in Quick Access.
  
• Show frequently used folders in Quick Access.
  

Step 5: Restart the PC once and check the issue and if the issue persist, follow the
Method 2.

Method 2:

The Method 2 will repair the broken database of Quick Access.

Step 1: Open File Explorer and paste this folder path: %AppData%\Microsoft\Windows\Recent\AutomaticDestinations in the address bar and hit Enter.

Step 2: Once the folder is opened, press ‘Ctrl’ key and the ‘A’ from your keyboard to select all of its contents and delete it.

Step 3: Do the same for this folder path as well: %AppData%\Microsoft\Windows\Recent\CustomDestinations

Step 4: Restart the PC once and check the issue.

Hope it helps.

Shafeeq Ali Khan

Microsoft Community - Moderator