Windows 10: Buying a new Windows licence after recovery from old PC's recovery drive

Hi,


Recently, my Windows files became corrupted, either from a Windows update or a game update.


I never created a recovery backup for this current system; I used the recovery backup from my old PC. After performing a recovery, my Acer machine was configured like my previous Lenovo system and it is not working correctly -- drivers are wrong and my PC is configured as if it is Lenovo, when it is not.


Seeing as I cannot retrieve the Windows key from my store-bought Acer computer, would I have to purchase a fresh Windows licence?


Kind regards

:)

 

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Windows 10 Recovery drive error - Can't create a recovery drive on this PC

Hi Andy,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

• Do you have enough space in your external drive or disk?
• Did you make any changes to the computer prior to this issue?
• Have you created a recovery media previously on the computer?

As per the issue description, it seems like you are unable to create a system image recovery driver using a USB drive on the computer as it prompts an error message “We cannot create a recovery drive on this PC. Some required files are missing.

I would suggest you to follow the below steps and try to create a recovery drive and check if it helps.

• From the taskbar, search for Create a recovery drive and then select it. You might be asked to enter an admin password or confirm your choice.
• 
  When the tool opens, make sure Back up system files to the recovery drive is selected and then select Next.
  
• 
  Connect a USB drive to your PC, select it, and then select Next > Create. A lot of files need to be copied to the recovery drive, so this might take a while.
  
• 
  When it’s done, you might see a Delete the recovery partition from your PC link on the final screen. If you want to free up drive space on your PC, select the link and then select Delete. If
  not, select Finish.
  

You can also use Windows 10 media creation tool to troubleshoot problems when your PC can't start.

Here is the link:
https://www.microsoft.com/en-in/software-download/windows10

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

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