Windows 10: BSOD VIDEO_MEMORY_MANAGEMENT_INTERNAL 10e

I am getting a BSOD not sure why I have been digging into it and I am not the best at interpreting the dump files this is what I have 1: kd> !analyze -v
******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************VIDEO_MEMORY_MANAGEMENT_INTERNAL 10eThe video memory manager encountered a condition that it can't recover from. By crashing,the video memory manager is attempting to get enough information into the minidump such thatsomebody can pinpoint what lead to this condition.Arguments:Arg1: 0000000000000036, The subtype of the bugcheck:Arg2: ffffb3849976e770Arg3: ffffde0a8f427998Arg4: ffffde0ab6022290Debugging Details:------------------*** WARNING: Unable to verify checksum for win32k.sysKEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 4734 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on DESKTOP-N13F53A Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 21603 Key : Analysis.Memory.CommitPeak.Mb Value: 88 Key : Analysis.System Value: CreateObject Key : WER.OS.Branch Value: 19h1_release Key : WER.OS.Timestamp Value: 2019-03-18T12:02:00Z Key : WER.OS.Version Value: 10.0.18362.1ADDITIONAL_XML: 1OS_BUILD_LAYERS: 1BUGCHECK_CODE: 10eBUGCHECK_P1: 36BUGCHECK_P2: ffffb3849976e770BUGCHECK_P3: ffffde0a8f427998BUGCHECK_P4: ffffde0ab6022290BLACKBOXBSD: 1 !blackboxbsdBLACKBOXNTFS: 1 !blackboxntfsBLACKBOXPNP: 1 !blackboxpnpBLACKBOXWINLOGON: 1CUSTOMER_CRASH_COUNT: 1PROCESS_NAME: SystemSTACK_TEXT: ffff9e02`0de0a998 fffff802`23044210 : 00000000`0000010e 00000000`00000036 ffffb384`9976e770 ffffde0a`8f427998 : nt!KeBugCheckExffff9e02`0de0a9a0 fffff802`29ab8cf8 : 00000000`c0000001 fffff802`29a720d4 ffffde0a`00000001 ffffde0a`c0000001 : watchdog!WdLogEvent5_WdCriticalError+0xe0ffff9e02`0de0a9e0 fffff802`29ab7729 : ffffde0a`8f189010 ffffb384`88679001 ffffca80`2e121100 00000000`00000000 : dxgmms2!VIDMM_WORKER_THREAD::Run+0x15b8ffff9e02`0de0abe0 fffff802`1fb33585 : ffffb384`9339d080 fffff802`29ab7720 ffffde0a`8f189010 294c1019`00000001 : dxgmms2!VidMmWorkerThreadProc+0x9ffff9e02`0de0ac10 fffff802`1fbcb128 : ffffca80`2e121180 ffffb384`9339d080 fffff802`1fb33530 006e0065`00640061 : nt!PspSystemThreadStartup+0x55ffff9e02`0de0ac60 00000000`00000000 : ffff9e02`0de0b000 ffff9e02`0de05000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x28SYMBOL_NAME: dxgmms2!VIDMM_WORKER_THREAD::Run+15b8MODULE_NAME: dxgmms2IMAGE_NAME: dxgmms2.sysIMAGE_VERSION: 10.0.18362.1350STACK_COMMAND: .thread ; .cxr ; kbBUCKET_ID_FUNC_OFFSET: 15b8FAILURE_BUCKET_ID: 0x10e_36_dxgmms2!VIDMM_WORKER_THREAD::RunOS_VERSION: 10.0.18362.1BUILDLAB_STR: 19h1_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {bad575d6-4e26-a7c9-36dc-57a2a74aecec}Followup: MachineOwner

:)

 

BSOD Crash: VIDEO_MEMORY_MANAGEMENT_INTERNAL (10E)

Hi,

I'm crashing to a BSOD consistently about every hour. I've run the MEMORY.DMP file through a memory debugger and it's always the same after every crash. What's odd is the computer only crashes when I'm using Unity (though it did
once while using Maya), but does so very consistently. I've looked at dozens of forums and documentations but none of them seem to help. I've attached the debug from the MEMORY.DMP file at the bottom.

A download for the MEMORY.DMP file can be found here.

Debug:

 

Frequent BSOD's VIDEO_MEMORY_MANAGEMENT_INTERNAL (10e)

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern regarding the issue that you are facing.

I suggest you to refer the link below and check if helps

http://answers.microsoft.com/en-us/...ath-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

 

BSOD with error code: VIDEO_MEMORY_MANAGEMENT_INTERNAL

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues with your PC as you receive BSOD with the error code VIDEO_MEMORY_MANAGEMENT_INTERNAL. I certainly appreciate your efforts in sharing the necessary details to analyze the issue.



The VIDEO_MEMORY_MANAGEMENT_INTERNAL bug check has a value of 0x0000010E. This indicates that the video memory manager has encountered a condition that it is unable to recover from.



Upon checking the dump files, I found that the file dxgmms2.sys is causing the BSOD on the system.



I would suggest you to uninstall the graphics drivers and then re-install them from the

manufacturer website to see if that helps.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’.
   
2. In Run dialog box, type ‘devmgmt.msc’ and hit enter.
   
3. Expand Display Adapters.
   
4. Right click on the Display drivers and click on
   Uninstall.
   
5. Check the box Delete the driver software for this device.
   
6. Click on OK.
   
7. Do not restart the PC.
   

In addition, I see that there is a BIOS update available for the PC. You can also try updating the BIOS and see if that helps. The BIOS update can be downloaded from the

manufacturer website.



Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from
the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk



If the issue persist, please get back to us with the results of the troubleshooting steps to assist you further.



Regards,

Prakhar Khare

Microsoft Community – Moderator