Windows 10: Frequent Crashing When Gaming; Cannot Determine Cause

Discus and support Frequent Crashing When Gaming; Cannot Determine Cause in Windows 10 BSOD Crashes and Debugging to solve the problem; As the title suggests, When I try to play World of Warcraft or DOOM Eternal, the games will randomly crash at completely random intervals. Most of the... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by NathanVandermolen, Jan 24, 2021.

  1. Frequent Crashing When Gaming; Cannot Determine Cause


    As the title suggests, When I try to play World of Warcraft or DOOM Eternal, the games will randomly crash at completely random intervals. Most of the time the game will crash and shut down. Sometimes I will experience a BSOD or black screen + restart. There is no discernable pattern and as such I absolutely cannot figure out what's causing it. Of late, I've only been testing WoW and won't install any other games until I know what can be done about this. I will list my system specs as well as troubleshooting steps I've taken to find the issue. Also let me know how to upload the dmp files so you can have a look at those.


    ---SYSTEM SPECS---

    ASUS TUF Gaming X570 Plus Wi-Fi

    AMD Ryzen 7 3700X

    Gigabyte GeForce RTX 2080 Gaming OC 8GB

    2x8GB G.Skill Trident Z RGB 3200MHz

    EVGA 700BR 700W 80+ Bronze


    ---TROUBLESHOOTING---

    - Updated all drivers

    - Ran Blizzard's repair tool

    - Deleted WoW's ****, Cache, and Interface folders

    - Reinstalled the game

    - Ran in compatibility mode

    - Executed /sfc and /chkdsk commands

    - Reinstalled Windows

    - Reset PC

    - Installed Windows on a brand new SSD

    - Ran driver verifier*

    - Probably plenty of other things that I can't remember right now


    * Driver verifier did find a faulty driver: RzDev_0f17. It seemed to be from Razer's software I had for my peripherals, but uninstalling it had no effect. Unfortunately the dmp file was not saved but I will try running it again if need be.


    I really need assistance here. I don't know what to do.

    :)
     
    NathanVandermolen, Jan 24, 2021
    #1
  2. Morgan123 Win User

    New build all games crashing windows 10 pro 1903 18362.418

    Hello,

    Please, complete your System Specs so we may better help you. I didn't see a PSU listed there.

    A software conflict is also a possible cause of the random crash you're experiencing when playing games. To determine if an installed program is causing the crashes, I suggest performing a clean boot.

    Be sure to check you're running the newer GPU driver, and your Graphics card settings are correct.

    Check Device Manager for driver conflicts.

    Hope this helps.
     
    Morgan123, Jan 24, 2021
    #2
  3. Nikhar_K Win User
    PC Games crashing randomly, Chrome Crashing, and Frequent Blue Screens

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that games are crashing and Chrome is not working on your computer. I’ll certainly assist you with the issue.



    However, please let us know:



    • Do you receive any error message when the games crash?
    • What error message do you get when the PC crashes to Blue Screen?
    • Which build version of Windows 10 is installed on the computer? To check type:
      winver in the search bar on the Taskbar and hit
      Enter.


    As you are receiving Aw snap error in Chrome, I would suggest you to refer the troubleshooting steps mentioned in the Google article

    Fix "Aw, Snap!" page crashes and other page loading errors
    and see if that helps.



    You may also want to boot the computer in to clean boot and see if the Games/PC crashes.



    Performing a clean boot will start the computer with minimal set of drivers and programs, to determine whether a background program is causing the issue. Some of the Startup programs will not load after performing a clean boot on the computer.
    However, that functionality will return when you reset the computer to start normally after finishing the troubleshooting.




    To perform a clean boot on the computer refer to the article How to perform a
    clean boot in Windows
    .



    If performing a clean boot fixes the issue then, please refer to the section
    How to determine what is causing the problem after you do a clean boot
    to check which program is causing the issue.



    Note: Please refer the section Reset the computer to start normally after clean boot troubleshooting
    to boot the computer in to normal mode after troubleshooting.




    If you are receiving a Blue Screen error on the computer, I would suggest you to share the dump files so that we can analyze them and get to the root cause of the issue. To share the files Navigate to
    C:\Windows\Minidump, upload the files to OneDrive and share the OneDrive link.



    We await your response.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 24, 2021
    #3
  4. sygnus21 Win User

    Frequent Crashing When Gaming; Cannot Determine Cause

    method to determine exactly what caused a particular update?

    Two suggested articles from Microsoft....

    Whether you find the exact cause will determine the level of troubleshooting you go through.
     
    sygnus21, Jan 24, 2021
    #4
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Frequent Crashing When Gaming; Cannot Determine Cause

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