Windows 10: BitDefender Rescue mode not working

Hi,

I recently switched over to BitDefender and I notice the rescue environment mode isn't working. My computer reboots, but the scan windows flashes for barely a second.

I ran a full scan using windows defender and bit defender, both came out fine. I also installed malware bytes and ran that and that was fine too. I uninstalled it since.

I was wondering if anyone had any ideas?

I contacted BitDefender and they asked me to do a log using their Support Tool and to upload it on some ember sharing platform. Is that all legit? Thank you.

:)

 

BitDefender missing

Hi,

Thank you for being a part of Windows 10.

As an initial troubleshooting step, I would suggest you to search for BitDefender in the search next to start. If you are not able to find and if you have BitDefender CD/DVD, then I would suggest you to re-install BitDefender.

Hope this helps. Let us know if you have any other issues with Windows in future.

 

Is Bitdefender recognized

IMO it's best to uninstall each and every security product before upgrading and to also use the appropriate removal tool from this list:

List of anti-malware product removal tools

I suggest you ask/inform yourself if your Bitdefender product is compatible with Windows 10 and then install it after upgrading to Windows 10...

Bitdefender support...

Antivirus Support - Bitdefender Support Center

Support Consumer Archive - Bitdefender Consumer Support Center

and/or in their Forum:
http://forum.bitdefender.com/

Cheers,

J

 

Error message - BitDefender Threat Scanner

Hi again. It was WinPatrol Plus that I was suggesting although there is a (limited use) Hidden Files tab in WinPatrol free.

I suggest that your next step is to contact Bitdefender per my very first post above. Cheers