Windows 10: Windows Hello Setup stuck at "Make sure your face is centered in the frame"

Discus and support Windows Hello Setup stuck at "Make sure your face is centered in the frame" in Windows Hello & Lockscreen to solve the problem; Windows Hello Face stopped working for me a long time ago a couple of years at least. When it first stopped working, I tried searching for answers but... Discussion in 'Windows Hello & Lockscreen' started by LindaJ_726, Jan 25, 2021.

  1. Windows Hello Setup stuck at "Make sure your face is centered in the frame"


    Windows Hello Face stopped working for me a long time ago a couple of years at least. When it first stopped working, I tried searching for answers but none of the solutions have worked. I would really like it to work so I tried again today, but have still had no success.


    At first I managed to make it worse. It went from "Unable to open your camera" to "We couldn't find a camera compatible with Windows Hello Face".



    After uninstalling the camera device drivers and re-installing them from the HP Support web site, Windows Hello now recognizes the camera and can open it. However, when I go through the setup procedure, it gets stuck. I can do the following steps:

    - Open Settings -> Accounts -> Sign-in options and select Windows Hello Face

    - Click Set up

    - Click Get started

    - Enter PIN


    A window opens displaying a feed from my camera, along with the message "Make sure your face is centered in the frame".


    I do that and wait. And wait. And wait. And nothing happens. In fact, it's been open the whole time I've been entering this message.


    My computer is an HP Envy Curved All-in-One

    System Info:

    Device name DESKTOP-95MQ0SD

    Processor IntelR CoreTM i7-7700T CPU @ 2.90GHz 2.90 GHz

    Installed RAM 16.0 GB 15.9 GB usable

    Device ID 56A90003-B34E-432E-83B6-2AF47DBE1DAB

    Product ID 00326-10000-00000-AA255

    System type 64-bit operating system, x64-based processor

    Pen and touch No pen or touch input is available for this display



    Windows specifications:

    Edition Windows 10 Home
    Version 20H2
    Installed on ‎2020-‎11-‎24
    OS build 19042.746
    Experience Windows Feature Experience Pack 120.2212.551.0


    Device Manager lists the following devices:

    • Cameras / HP High Definition 1MP Webcam
    • Imaging devices / HP IR Camera
      • Driver Provider: Realtek
      • Driver Date: 2016-10-18
      • Driver Version : 10.0.10586.11226


    Any help would be appreciated!

    :)
     
    LindaJ_726, Jan 25, 2021
    #1
  2. Trepr Ltd Win User

    Windows 10 OS - face recognition setup doesn't work

    I am trying to setup face recognition in my laptop but it doesn't work at all. There are no options to recognize face or it doesn't proceed to next screen.

    Steps Followed:

    1. Opened Sign-in option screen

    2. Clicked Face Recognition Setup

    3. Windows Hello Setup screen opened

    4. It asks "Make sure your face is centered in the frame"

    5. It doesn't proceed next and there is no option other than "Cancel" button.

    Please help.

    Moved From:

     
    Trepr Ltd, Jan 25, 2021
    #2
  3. Windows Hello Face Recognition Set up

    Hi,

    Please provide us below details to assist you better,

    • How exactly you are trying to setup Windows Hello Face Recognition?
    • What is the error you are getting, while trying to setup Windows Hello Face Recognition?

    A regular webcam will not work with Windows Hello. Windows 10 features Windows Hello, which provides new ways to authentication using biometrics including facial recognition.
    Since this is essentially 3-d detection, a camera with a specialized illuminated infrared camera is required.

    I suggest you to try the below steps to setup Windows Hello Face Recognition and check if it helps.


      • Open up "Settings" and click on "Accounts," then "Sign-in options."

      • You need to set up a PIN code before you're allowed to use Windows Hello. So hit the "Add" button under "PIN" to set that up. Once you've done that the options to set up Windows Hello will unlock.

      • You'll now see which options are available to set up under Windows Hello, Since we're looking at facial unlock you'll see an option for "Face." Click on "Set Up."

      • The next screen will give you a little background on what Windows Hello is. Click on "Get started".

      • The next step could happen incredibly quickly. Position yourself so your face is in the center of the frame that appears on screen. The camera will then do what it needs to do to register your face.

      • Once you're set up you have an option that allows you to improve recognition.

      • Now, when you go back to Settings you'll have the option again to improve recognition, remove your face, a toggle to turn on unlocking your PC when it sees your face and an added security option that will require you to turn your head
        left and right for verification.

    For more information, refer to the below link:

    Windows-Sicherheit: Microsoft Defender Antivirus und mehr | Microsoft

    Hope this information helps. Get back to us if you have any more queries on windows.

    Thank you.
     
    Krishna Priya V, Jan 25, 2021
    #3
  4. Windows Hello Setup stuck at "Make sure your face is centered in the frame"

    windows 10 hello setup

    I have hello setup available and it asks for my pin. the camera comes up and it asks to center my face in the frame but then I only have the cancel button. I can't go any further.
     
    kushanku61, Jan 25, 2021
    #4
Thema:

Windows Hello Setup stuck at "Make sure your face is centered in the frame"

Loading...
  1. Windows Hello Setup stuck at "Make sure your face is centered in the frame" - Similar Threads - Hello Setup stuck

  2. Windows Hello Setup stuck at "Make sure your face is centered in the frame"

    in Windows 10 Gaming
    Windows Hello Setup stuck at "Make sure your face is centered in the frame": Just got a Surface 4 laptop Windows 11 Pro.Trying to set up the face recognition Windows Hello- the set up page opens up, but I only see a message that "Make sure your face is centered in the frame"There is only 'Cancel' option in the screen.Camera and IR seems to be working...
  3. Windows Hello Setup stuck at "Make sure your face is centered in the frame"

    in Windows 10 Software and Apps
    Windows Hello Setup stuck at "Make sure your face is centered in the frame": Just got a Surface 4 laptop Windows 11 Pro.Trying to set up the face recognition Windows Hello- the set up page opens up, but I only see a message that "Make sure your face is centered in the frame"There is only 'Cancel' option in the screen.Camera and IR seems to be working...
  4. CANNOT SETUP WINDOWS HELLO FACE

    in Windows 10 Software and Apps
    CANNOT SETUP WINDOWS HELLO FACE: Hi,I am arif from india and i am currently using lenova idepad 5.I wanted to set up my windows hello face but it is showing my camera is not compatible for windows hello face and i also cannot find windows hello face software device driver in device manager i already tried al...
  5. Windows Hello Face setup stuck on-screen "Make sure your face is centered in the frame"

    in Windows Hello & Lockscreen
    Windows Hello Face setup stuck on-screen "Make sure your face is centered in the frame": I had already set up the windows hello face log in before but it stopped working so I recently removed it and tried to set it up again. When I tried this, the screen kept getting being stuck on "Make sure your face is centered in the frame". There was no option other than the...
  6. Windows Hello Face Setup not working

    in Windows Hello & Lockscreen
    Windows Hello Face Setup not working: Hey guys! So I bought a computer four years ago and I love using windows hello to scan my face to log in and other stuff. However, I've now been having lots of problems with it and I've tried all kinds of things to fix it but nothing I've tried works. Every time I try to...
  7. Windows face recognition stucks on face centering

    in Windows Hello & Lockscreen
    Windows face recognition stucks on face centering: I have an Asus Zenbook that worked perfect until the Windows 2004 update. After that update the face recognition worked bad, so I tried to set it up again. But I can't set up Windows Hello anymore. I reach the get started dialogue box, then enter pin, then I get the camera...
  8. Windows Hello Face Setup - Will not recognize a face

    in Windows Hello & Lockscreen
    Windows Hello Face Setup - Will not recognize a face: Hi, I have a new laptop with an IR camera and I'm unable to complete setup for Windows Hello Face. The IR camera flashes normally, and the camera image is displayed. However, the setup window will not draw a box around my face regardless of ambient light or background....
  9. Windows Hello Face Setup

    in Windows Hello & Lockscreen
    Windows Hello Face Setup: Hello! I am having trouble setting up windows hello face. I tried to set it up but it says 'couldn't turn on camera" I have disabled the camera and have re enabled it and tried to update it but nothing works. I have an HP- laptop 14 dk0xxx. My computer supports windows face....
  10. Windows Hello stuck at "Making sure that it's you"

    in Windows Hello & Lockscreen
    Windows Hello stuck at "Making sure that it's you": a couple weeks ago my Surface Pro 7 stops signingme in at "making sure its you". I have updated everything and re-started, but nothinghelps....