Windows 10: SurfaceBook3 display scaling percentage always set to previous %

We purchased 3 new SurfaceBook3's with the NVIDIA GeForce GTX 1650 . Each of them have this issue.

Undocked, we have the resolution set to 3000x2000 and scaling percentage at 200%.

We then dock it using the SurfaceDock2 to 2 external monitors. We set everything to extend so there are 3 total monitors.

We then select the Surface display and change it to 1920x1080 resolution and 100% to seamlessly move between our other 2 1080 monitors which are at 100%. It changes and works with no problem.

We then undock and the scaling percentage does not change back to 200%, it stays at 100%.

We have several other SurfaceLaptop3's and SurfaceBook2's where it remembers the previous scaling percentage based on the display environment it was in.

With the SurfaceBook3, it just stays to what it was previously set to... always.

I've also tried this with Miracast and it does the same thing. I change it when connected to Miracast to 125% and it changes fine. But then when I disconnect it stays at 125% and doesn't change back to 200%.


It appears to be a bug specific to the SurfaceBook3, as all my other Dell and Microsoft hardware running Windows 10 20H2 is working fine.

:)

 

Disable display scaling on high DPI settings. globe switch

Hi Lasse,

Thank you for being a part of Windows 10.

I appreciate you for providing details about the issue and your effort towards resolving it.

I suggest you to follow the below steps to customize the display scaling and check if it helps.

• Right click on the open area on the Desktop.
• Select the Graphics properties.
• Click on Display option.
• Click on the General settings from the left pane.
• Under the Scaling click on the Customize
  Aspect Ratio and try to customize.
• Click on Apply.
• If you want to reset the display scaling settings then follow till the above 4th step.
• Then under the Scaling click on the Maintain Display Scaling.
• Click on Apply.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Custom Display Scaling on Multiple Monitors w/ Dock

Hello,

I've encountered the world's most infuriating problem for which I do not believe there is a solution. I recently purchased an HP ZBook 14u w/ it's associated thunderbolt dock. I have two 24" 4K displays connected to the dock. For the monitors, under scale
and layout I've set scaling to 225% (which IS listed under available pre-set scaling options) and they look fantastic. For the laptop screen however, the recommended setting is 300% (too big) with the setting below that being 250% (too small). Setting a custom
scale of 275% is perfect. The problem is, if I set custom scaling on the laptop screen, and then plug it into the dock, it carries over to the two monitors (changing them to 275%) making them too big. It seems there is no way to set custom scaling for an individual
display. It also seems that there is no way to add a certain scale percentage (in this case 275%) to the list of available options within the settings on the laptop screen without setting a custom number.

Does anyone have any suggestions on how to fix this? Are there any drivers, registry tweaks or custom apps that can allow me to set custom scaling for an individual screen and not have it carry over to all the displays when I connect the laptop to the dock?

 

How do I globally disable display auto-scaling?

Hi,

In reply to your query with disabling automatic scaling while connecting an external interface.

The scaling is adjusted with the display resolution in dots per inch (DPI) with device you connecting with your PC and its by design.

However you can set a custom scaling level.


To set a custom scaling level :

1. Type "dpiscaling" in the search area on the taskbar and select dpiscaling.

2. Change the scaling settings in the display window.

3. In the display window, you can click on set a custom scaling level option and check if it helps.

Also you can provide us your valuable suggestion in our feedback app.

Follow the steps :

1.Type Feedback in search bar.

2. Select/double click the Feedback app from the listed option in search.

3. Follow online instruction.

Keep us informed with the status of the issue.