Windows 10: Stuck in a loop trying to log into Windows after a new setup

Discus and support Stuck in a loop trying to log into Windows after a new setup in Windows Hello & Lockscreen to solve the problem; I have a Microsoft account that has been set up on a new Windows 10 installation. When I try to actually log in by clicking on "Sign in", I'm prompted... Discussion in 'Windows Hello & Lockscreen' started by Kuz'ma, Jan 26, 2021.

  1. Kuz'ma Win User

    Stuck in a loop trying to log into Windows after a new setup


    I have a Microsoft account that has been set up on a new Windows 10 installation. When I try to actually log in by clicking on "Sign in", I'm prompted for the account password. I enter the correct password and am prompted to create a Windows Hello PIN. I click on Next, after which it always says that "Something went wrong" and gives me the option to either Retry or Skip for now. Retry always fails and returns me to the "Something went wrong" screen, and "Skip for now" takes me back...to the login prompt! So basically I'm completely stuck and unable to log into Windows at all. Rebooting the machine has no effect; I was able to install Windows updates from the login screen, but that also didn't help. I did previously set up wifi and the machine is online; if I turn off the wifi, I am unable to get to the login prompt at all.

    :)
     
    Kuz'ma, Jan 26, 2021
    #1

  2. OOBE Loop. Cannot create account during setup of new ASUS laptop.

    Recently received a new, never used ASUS ZenBook 14 (ASUS UX433F) and am trying to get it setup for an employee. I'm getting stuck in a loop and not able to create an account, either via Microsoft sign in or via a local account. Here's what I'm seeing:

    • When going through the OOBE, I get to the Sign in with Microsoft screen. I sign in (and have verified the username and password several times) and get a message "Oops, something went wrong. We can't add your Microsoft account to this device right now, but it's okay. We'll help you setup, and you can sign in later in settings.

      I've tried being connected both wirelessly and via ethernet.
    • I've tried the local option. When connected via ethernet, I add username, password and security questions, then, after a moment, get "Something went wrong." and am back at the "Who's going to use this PC?" screen.
    • When trying the local option NOT connected via ethernet, I add username, password and security questions, then, after a moment, get "Something went wrong." and get OOBELOCAL error.

    It seems that no matter what I try, I can't get Windows setup on the new machine.

    Any suggestions would be greatly appreciated!
     
    stupidpoetic, Jan 26, 2021
    #2
  3. Remon Ont Win User
    BIOS stuck in a loop.

    Hello,

    We would like to ask some additional information to better isolate the issue:

    • Did you get any error messages?
    • Have you tried to boot in Safe mode?

    We suggest that you check the solutions provided on the links below:

    BIOS-loop

    Stuck-in-BIOS-loop

    We will wait for your response.
     
    Remon Ont, Jan 26, 2021
    #3
  4. Stuck in a loop trying to log into Windows after a new setup

    Computer Stuck in Boot Loop

    Hi,

    We are glad that you tried some troubleshooting steps to fix the issue, but usually the issue occurs due to corrupted system file. In order for us to assist you, we suggest to check this thread and look for Deepika Gowda answer. It contains troubleshooting
    steps pertaining to the issue:
    Computer stuck with a reboot loop on Windows 10
    .

    We look forward to your response.
     
    Phillip Pio, Jan 26, 2021
    #4
Thema:

Stuck in a loop trying to log into Windows after a new setup

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