Windows 10: Can't wake up from sleep mode.

Hello guys, I have the following problem. My laptop Dell Inspiron 5485 AMD version suddenly stopped waking up when I close the lid or just go to sleep mode. Like I said this happened suddenly, one day I closed the lid and probable 1 hour later I noticed that the laptop was working and was heating up but wouldn't turn on.

I hard reset it but after it wouldn't wake up from sleep mode. I tried a couple of things like -> checking if my keyboard, touchpad and mouse can wake up the laptop, I unchecked the tick for a USB hub to turn off a device in order to save power, reset the power plan option to the factory one. But no luck, I am open to suggestions.

Fun fact is that this happened last year as well but I had to install windows again because I bought a new SSD and reinstalling windows helped. I know it is not a hardware problem because the laptop is dual boot and I don't have any problems on Linux only in Windows.

:)

 

Waking from sleep mode

Hi Kenneth,

For us to narrow down your concern with waking up your computer from sleep mode, we would like to know the following:

• Aside from Windows Update. were there any changes made on your computer prior to the issue?
• Is this the first time you experienced the issue?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?
• Send us a screenshot of your screen when you wake up your computer from sleep mode.

We look forward to your response.

 

ASUS Laptop Won't Wake from Sleep Mode

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
System Manufacturer ASUSTeK COMPUTER INC.
System Model UX490UAR
System Type x64-based PC
SMBIOS Version 3.0

Problem: about 80% of the time, my laptop won't wake up from sleep mode via keyboard press or mouse move/click. I seem to be missing many common features in power plan too, even after fresh Windows 10 install.

Troubleshooting Steps:

1. Reinstalled Windows 10 (clean)
2. Updated all drivers
3. Replicated on multiple Windows 10 versions, updates
4. BIOS latest version
5. No USB devices attached, ever. Only USB-C power and bluetooth mouse
6. Disabled "fast startup" in control panel

 

Sleep Mode... It won't wake up!

was there ever a solution to the no wake issue.

I am sure it is a function of the video driver. I have the latest and it doesn't work.
It won't even offer a sleep mode until I load a video driver.
When I do it won't wake up.