Windows 10: External disk not detected

EXTERNAL DISK NOT DETECTED

I'm having some issues with my external hard drive and I don't know how to fix it. I tried something, but nothing changed, so I need your help.

When i go to Control Panel/Device manager/USB controllers, it says that there is a connected Unknown USB device, so yes, I can find it here. This below is a copy of the Properties/Events info if u need it.

Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB device descriptor failed

Device USB\VID_0000&PID_0002\5&3afd18bd&0&3 was configured.

Driver Name: usb.inf
Class Guid: {36fc9e60-c465-11cf-8056-444553540000}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.488
Driver Provider: Microsoft
Driver Section: BADDEVICE.Dev.NT
Driver Rank: 0xFF0000
Matching Device Id: USB\DEVICE_DESCRIPTOR_FAILURE
Outranked Drivers: usb.inf:USB\DEVICE_DESCRIPTOR_FAILURE:00FF2000
Device Updated: false
Parent Device: USB\ROOT_HUB\4&ca1a60d&0

And this is from the Disk Management , which is very confusing. It doesn't detect the disk at all..
What should I do?



:)

 

External Hard disk detect issue

Hello,

Let's determine the reason why your Windows 10 stopped detecting your external hard disk. To get started, we'd like to get the following information:

• Did you make any changes to your computer prior to the issue?
• Are you getting any error messages?
• Have you tied connecting the external hard disk to a different computer? If yes, is it working?

In the meantime, let's run Hardware and Devices Troubleshooter. This troubleshooter automatically detects and resolves problem with hardware and devices. To do so, please follow these steps:

• Open Control Panel.
• Select View by: Small icons.
• Open Troubleshooting.
• Under Hardware and Sound, run Hardware and Devices Troubleshooter.
• Follow the on-screen instructions.

We're looking forward to your response.

 

Can't find External Hard disk?

Hi,

Thank you for coming back to us.

To assist you better, please provide us more information

• 
  Did you tried all the methods from my previous response?
  
• 
  What is the make and model of the external disk?
  
• 
  Does the external device is detecting on Disk management?
  

The issue you are facing could be due to external disk driver is being outdated. You can also try below steps to update the external disk driver and check.

• 
  Press Windows key + X and select
  Device manager.
  
• 
  Click on Universal Serial Bus to expand it, right click on the
  device and Update it.
  

Hope this helps. Keep posting us with the status we will be glad to help you.

 

usb external harddrive is not detected

Hi,



Thank you for replying.

• Have you allocated drive letter for the external drive?
• Do you get any prompt when you connect the external drive to your PC?
• Is the external device getting detected under disk manager?

You will be able to view the contents of drives if you have allocated a drive name/letter. If you do not allocate a name/letter and if you try to view it on the PC, it will not be visible.



Connect the external device to the PC and follow the steps below to check if the external drive is getting detected:

• Open Run command by pressing Windows Key + R, type
  diskmgmt.msc and press Enter.
• Check if the external device is detected in this window.
• If the device is detected as unallocated, right click on the external drive and select
  New Simple Volume option. Follow the onscreen instructions where-in, in one of the page you will be asked to select a drive letter.
• Assign a drive letter and check if you are able to access the contents of the drive.

Write back to us with the answers to the above questions and status of the issue for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.