Windows 10: I'm having a problem with some thumbnails/previews disappearing. This only happens on...

This only happens on OneDrive synced folders. It is resolved by relogging onto OneDrive.

:)

 

Thumbnail preview appears and immediately disappears

I have a problem with the thumbnails of picture files. When I open a OneDrive folder, the Thumbnail preview appears and immediately disappears. It flashes when I scroll down in the folder but as soon as I stop scrolling the thumbnails disappears and the filetype placeholder image is shown again.

this affects all pictures/videos stored in (and only in) OneDrive. As soon as I copy a picture folder from OneDrive to my desktop, the thumbnails in the copied folder work fine.

What I have tried so far (i followed this guide):

• recreating thumbnails cache using cleanmgr.exe
  
• deleting the thumbnails cache via command line (del /f /s /q /a %LocalAppData%\Microsoft\Windows\Explorer\thumbcache_*.db)
  
• gpedit.msc > User Configuration > Administrative Templates > Windows Component > File Explorer > Turn Off Caching of Thumbnail Pictures = Enabled
  

My System:

• Microsoft Windows 10 Pro
  
• Version 1903 (OS Build 18362.267)
  
• Lenovo ThinkPad E590
  
• OneDrive Client Version: 19.123.0624.0002
  
• Latest patch level for everything (windows, drivers and applications)
  

Question:
What else can I do to solve this problem?

 

Video preview thumbnails

Hello,

System file corruption is one of the possible reasons why thumbnail preview has recently disappeared. To better assist you, please answer the following:

• For clarification, are referring to video preview thumbnails when using File Explorer?
  
• We would like to verify if you are referring to the Fall Creators Update. To see your
  Windows build and version, please follow the steps in this
  article.
  

In the meantime, we suggest creating a Test User Profile. This is to see if the same issue occurs on a different user profile.

To create a Test User Profile, follow these steps:

• On Search, type Settings then hit the
  Enter key.
• On Settings window, select Accounts.
• Select Family & other people.
  
• Select Add someone else to this PC.
• Name the User Profile as TEST.
• Assign a password for TEST user, then select Next.
• Sign in TEST user.

We'll be waiting on the results.

 

"This file can't be previewed" problem in explorer

Hi Deborah,

For us to provide an accurate resolution, kindly elaborate the issue by answering the questions listed below:

• Since when have you been experiencing this issue?
• Were there any changes on your PC before this happened like software or updates installed?

For initial troubleshooting, we suggest that you follow the steps listed below:

• Open File Explorer.
• Access this link
  
  C:\Users\USERNAME\AppData\Local\Microsoft\Windows\Explorer
• Delete all the files.
• After deleting the files kindly try and see if there's a thumbnail preview of your files.

We're looking forward to your response.