Windows 10: Spatial sound not working, balanced audio sounds muffled and distorted.

I'm trying to find a fix for my messed up audio. When playing games, direction-oriented sounds don't work as they should, and balancing my audio in

my sound preferences doesn't help. Audio sounds normal when one output is dialled all the way up and the other isn't, but I suspect this is what is interfering with direction-oriented sounds. I've turned Windows Sonic on multiple times, and have even uninstalled and reinstalled audio drivers. I've tried updating my drivers as well, but to no avail. I know this is an issue with my PC because I've used the same headphones on another device and they are able to produce directional sound without problems I used this video to test. Has anyone experienced a similar muffled/distorted sound even when audio levels are balanced?

:)

 

spatial sound

Hi,

Windows Sonic is Microsoft’s audio platform for more immersive audio. It includes integrated spatial sound on Windows, with support for both surround and elevation audio cues.

We would like to more about your issue:

• Were there changes made on your device prior to this issue?
• What troubleshooting steps have you tried so far?

Looking forward to you prompt response.

 

Spatial Sound

Hi,

The Spatial Sound feature is available in Windows 10 but by default, it has been disabled. To enable it, follow the steps below:

• In the notification area, right-click on the sound icon.
• In the context menu, click on Playback devices.
• Select your playback device and then click on Properties.
• Click on the Spatial sound tab.
• Select the Spatial sound format you want to apply.

Get back to us if there is anything else. We'll be glad to help.

 

Spatial Sound

I followed the instructions but when I got to #4 spatial sound said off and there was no other info or any way to turn it on. I hit return to default but that did nothing. Please help. my earphones are off .