Windows 10: System reboot without acknowledging

My PC had an unexpected reboot today. After checking the event log and analyzing the dump file, I found a software called TIM had a stack-based buffer overrun, which is a Tencent product. Is this software trying to get administrator privilege?


Attached is the dump file:

minidump

:)

 

Continual System Reboot

There is a possibility that this issue might have occurred due to corrupt system files in the system.

So to diagnose whether there are no corruptions, we suggest you to try the following methods and check if it helps.

Method 1: Run inbuilt system maintenance troubleshooter and check if it works.
Please follow the steps given below.

• 
  Type Troubleshooting in search bar and click
  Troubleshooting.
  
• 
  Now click on view all option.
  
• 
  Click on System maintenance and follow the prompts to run the troubleshooter.
  

Method 2: We suggest you to perform clean boot and check if any third party apps are causing the issue.
Placing the computer in a clean boot state can reduce software conflicts and help identify the root cause of the issue.

Please refer to the article below for steps to perform a clean boot.

How to perform a clean boot in Windows

Once you are done with the troubleshooting, perform the steps in "How to reset the computer to start as usual after troubleshooting with clean boot "to reset computer as usual.

Let us know the result.

 

Programs not working

In post 26 there were steps listed to fix the operating system corruption.
Are you able to follow them?
In post 29 was the suggested dism repair command.

 

system on reboot loop

Hi Jordan,

Thank you for posting your query on Microsoft Community.

I would appreciate if you could answer a few questions to narrow down the issue.

• What is the make and model of the computer?
• What was the reason for you to perform factory reset?
• Which was the previous operating system installed on the computer?

I suggest you to download the Windows 10 ISO and perform automatic repair.

Download Windows 10

Steps to perform repair:

a) Insert the installation DVD or USB
and boot Windows from it.

b) In the ‘Windows setup’ page select the language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.

c) Click on ‘Repair your computer’ and select ‘Troubleshoot’.

d) Click on ‘Advanced options’ and select ‘Automatic Repair’ and select the operating system.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.