Windows 10: Arc Touch Mouse wireless Touch Strip stops working. Bought a new one - the same issue.

I had the amazing Arc Touch Mouse wireless, so the original model for a long time now, years. It worked flawlessly, yet some two weeks ago the touch strip stopped working, seemingly at random. I changed the batteries and still had the same issue. I figured, being so old, there's some electronic or mechanic issue, so I ordered a new one.


Well, I received the new one today. Surprise surprise - I have the very same issue. Usually it happens after I left click. Turning it on and off solves the issue, but I can't believe I spent 60 EURO on a NEW mouse just to have the same issue.


I've seen that this has been reported since 2013 !!!, with NO real answer. Given that it is the same with a brand new mouse, it's not an electronic or mechanical problem, but rather some stupid setting which got installed with some random update.


And yes, of course I tried now batteries, in the old and the new mouse as well the new mouse - tried with with the batteries that it came with as well as brand new batteries.


Please fix this.


OS: Windows 10 64b

:)

 

Microsoft RVF-00052 Arc Touch Mouse

Hi Logan,

To better assist you, please clarify the following:

• Did you make any changes prior to this issue?
• Have you tried using the mouse on a different computer?

Meanwhile, to troubleshoot Microsoft Arc Touch Mouse, we suggest performing the steps provided on this
link. Keep us posted with the result.

Regards.

 

Arc Touch Bluetooth Mouse

Hi Lukas,

The Windows 10 Creators Update may have caused the Arc Touch Bluetooth Mouse to stop working. We suggest following the methods provided in this
Wiki Article by
Nathan Roberts (SunkNath) to resolve this.

Let us know if you need further assistance.

 

Bluetooth Arc Touch mouse is not working

I'm having the exact same issue and have already tried all the suggested troubleshooting steps.