Windows 10: Microsoft Store not showing my purchase in my library

Discus and support Microsoft Store not showing my purchase in my library in Microsoft Windows 10 Store to solve the problem; I have built a PC logged into my account and can see my purchases there but when I go into Microsoft Store to my library there is nothing there. I was... Discussion in 'Microsoft Windows 10 Store' started by Grantosa, Feb 26, 2021.

  1. Grantosa Win User

    Microsoft Store not showing my purchase in my library


    I have built a PC logged into my account and can see my purchases there but when I go into Microsoft Store to my library there is nothing there. I was advised to contact Microsoft which I did. I spent 4 hours from start to finish being moved from one department to the other. Finally I was put through to Accounts after they could not sort out the problem after 4 hours on the phone. Accounts said yes I can see the product that you have bought, I will try to sort for you. After another 30 minutes trying to rectify the problem and couldnt the agent said cannot make a refund will pass you to Windows technical as this is an issue or them. I said that is the department that passed me to you as could not fix. The agent said you may get somebody with more knowledge this time. After spending 4 hours on the telephone with Microsoft passed from at least 5 different departments I dis not want to go back to Technical. The agent said well I cannot give you a refund. Please is there anybody out there that can help me. Microsoft cannot and will not refund me for the App I bought Adobe Photoshop Elements 2020 which I bought through Microsoft store May 2020. I have downloaded onto my other computers previously from Microsoft Store My Library so I know how it works.

    Please help me somebody

    :)
     
    Grantosa, Feb 26, 2021
    #1
  2. Nikhar_K Win User

    Candy Crush Saga - Microsoft Store - Purchased minutes ago

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand that Candy Crush Saga shows as Purchased minutes ago in Store Library. We would like to inform that Microsoft Store adds all the installed apps to the Owned list that is the reason you might be seeing Purchased minutes ago for Candy Crush
    saga. The Owned list helps in finding the previously installed apps, and in case you wish to install any previously installed app, you can do that through Owned list.



    However, you can hide the app from the Store library. Follow the steps mentioned below:



    1. Open Microsoft Store, click on the
      Ellipsis (…).
    2. Select My Library.
    3. Under My Library, click on the
      Ellipsis (…)
      for Candy Crush Saga and select Hide.


    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Feb 26, 2021
    #2
  3. Mithin_EJ Win User
    Microsoft store purchase not in library

    Hi DEAN M MANLEY,



    Thank you for posting your concern on Microsoft Answer Community.



    We truly understand how frustrating it could be. However, in order to guide you in right direction, could you please let us know some information regarding the issue.



    Are you using the same Microsoft account, which was used to purchase?



    I suggest you to sign out from Microsoft Store and then sign in using the same Microsoft Account which was used to purchase the game. Check if you are able to install it.





    I suggest you to refer the article
    View your Microsoft Store order history
    , and I also suggest to

    Contact Microsoft Store Support
    , check if that helps.







    We await your response.


    Regards,
     
    Mithin_EJ, Feb 26, 2021
    #3
  4. neveready Win User

    Microsoft Store not showing my purchase in my library

    Microsoft Store showing no apps in library

    I noticed some of my apps not working right. I went to the Microsoft Store and checked the library and installed apps. Both show no apps. Reset the store and have the same problem.
     
    neveready, Feb 26, 2021
    #4
Thema:

Microsoft Store not showing my purchase in my library

Loading...
  1. Microsoft Store not showing my purchase in my library - Similar Threads - Microsoft Store showing

  2. Forza Horizon 4 not showing up in my Microsoft Store library

    in Windows 10 Gaming
    Forza Horizon 4 not showing up in my Microsoft Store library: I purchased the game through redeeming a code when I bought the game from Amazon. I cannot see the game in my Microsoft Store library anymore. I am on a new computer and I want to install it again but it's nowhere to be found.Whenever I go to the game's page it tells me that...
  3. Forza Horizon 4 not showing up in my Microsoft Store library

    in Windows 10 Software and Apps
    Forza Horizon 4 not showing up in my Microsoft Store library: I purchased the game through redeeming a code when I bought the game from Amazon. I cannot see the game in my Microsoft Store library anymore. I am on a new computer and I want to install it again but it's nowhere to be found.Whenever I go to the game's page it tells me that...
  4. Purchased apps/games not appearing in my Windows Store library

    in Microsoft Windows 10 Store
    Purchased apps/games not appearing in my Windows Store library: Hello,For the past month, I have been having a problem with my Windows Store library. Prior to the start of this if I selected my Library in the windows store app, I would see all of my games and apps that I have purchased with options to either install or manage them....
  5. Microsoft Store showing no apps in library

    in Windows 10 Software and Apps
    Microsoft Store showing no apps in library: I noticed some of my apps not working right. I went to the Microsoft Store and checked the library and installed apps. Both show no apps. Reset the store and have the same problem. 160344
  6. Microsoft Store: My Library 'Empty'

    in Windows 10 Software and Apps
    Microsoft Store: My Library 'Empty': I can't seem to find any on-line help for this problem. When I open MS Store on my W10 machines, opening My Library has no apps listed on it. In reality, I must have accumulated more than a hundred over the years since W10 was first released. Strangely, looking at the...
  7. Microsoft Store un-did my purchase

    in Microsoft Windows 10 Store
    Microsoft Store un-did my purchase: So I bought Minecraft windows 10 edition a while back and it worked fine. But recently it disappeared from my purchase history, now only the free trial is available....
  8. Microsoft Store Library

    in Microsoft Windows 10 Store
    Microsoft Store Library: Has anyone else been robbed of items they purchased in the store? I understand thinning out apps that are no longer used. Even though that should be our choice .For example I just formatted my system. Yet the apps that I have purchased are no longer there nor are my...
  9. Microsoft store purchase not in library

    in Windows 10 Gaming
    Microsoft store purchase not in library: MICROSOFT SUCKS!!!!! On January 14, 2018 I purchased Superhot VR. It got played for a while then deleted off the pc at some point. The other day, my son wanted to play it again, so I thought no problem I will just reinstall it. I went to my library in the store app and it...
  10. How to fix Microsoft Store / My Library / Ready to install list not Showing???

    in Windows 10 Software and Apps
    How to fix Microsoft Store / My Library / Ready to install list not Showing???: Please i would like some assistance on how to to reset My Library Ready to install list to show all my previously purchased Apps & Games??? It currently is only showing my Currently Installed Apps & Games/...