Windows 10: Random black screen on startup, no mouse/keyboard/monitor response...

Hi there!

I have a custom build PC running Windows 10 Pro Version 20H2 (OS Build 19042.804). The parts are listed in the table below this. I built this PC in April 2020 and have had zero issues until recently.

Since the last big update (maybe February 5th?) I've encountered the occasional black screen on startup (not from sleep, completely powered off) with no response or lighting up of the keyboard, mouse, or monitor.

The fans and their RGBs in the case all light up and turn on like normal, but nothing else happens. Usually it takes exactly two power cycles (holding down power button to turn off, then hitting again to turn on) and then it will boot normally from what I can tell. I haven't noticed any other issues but I'd like to address this one in case it is a symptom of a larger problem. I also haven't identified a pattern of when this occurs.

The only thing I can think of that might be related is: I use Adobe Lightroom to edit photos. Sometimes I've noticed when I shut down my PC I get a very quick error message from Adobe about some lightroom file either not turning off or unable to found. I keep forgetting to try to take a picture of it, I'll try to do that the next time it happens. But I'm not sure if the black screen issue happens on restart after this, or not, and it's truly just random.

I'm not really sure where to begin: I've done a few Google searches and didn't find any threads that were very similar to mine or recent.

Thanks so much, appreciate any help in advance,

Sarah


[table][tr][td]Part[/td] [td]Name[/td] [/tr] [tr][td]CPU[/td] [td]AMD Ryzden 3700x[/td] [/tr] [tr][td]CPU Cooler[/td] [td]stock/came with CPU[/td] [/tr] [tr][td]Motherboard[/td] [td]MSI B450i Gaming Plus Ac[/td] [/tr] [tr][td]Memory[/td] [td]Vengeance Pro White 32GB[/td] [/tr] [tr][td]Storage - Extra[/td] [td]Samsung 860 Evo 1TB SSD[/td] [/tr] [tr][td]Storage - OS[/td] [td]Crucial P1 1TB M.2[/td] [/tr] [tr][td]Video Card[/td] [td]Gigabyte Geforce RTX 2060[/td] [/tr] [tr][td]Case[/td] [td]Thermaltake Core V1 Snow[/td] [/tr] [tr][td]Power Supply[/td] [td]Evga Gold 550W[/td] [/tr] [tr][td]Front Fan RGB[/td] [td]Thermaltake 200mm RGB[/td] [/tr] [tr][td]Exhaust Fans (x2)[/td] [td]Noctua A8 (brown)[/td] [/tr] [/table]

:)

 

Black monitor screen at Startup

How do I troubleshoot a black monitor screen at startup?

 

Black Screen on Startup

Hello,

Could you please answer few questions:

• 
  When you say “Now, nothing is on my desktop” what exactly are you referring to?
  
• 
  Are you getting black screen after Sign in?
  

If you are getting black screen after sign in, I would suggest you to follow the steps mentioned in the below help article and check if it helps.

Troubleshoot black screen problems

http://windows.microsoft.com/en-in/windows-10/troubleshoot-black-screen-problems

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.