Windows 10: HP Pavilion desktop touch screen stooped and I Need Help

I have a Pavillion All-In-One desktop 23-q113w touch. Running Windows 10. (I have kept up with the updates.) Version 2004 build 19041.804 On Feb 28 the touch screen stopped working as my granddaughter was playing RoBlox. I automatically tried to find a fix. I contacted HP but they wanted payment as my computer was out of warranty. I saw where it said to disable then enable the touch screen. I accidentally hit uninstall. I have been on different sites for help in finding the right driver. No luck. One suggested I do a system restore. It didn't finish. I tried it a number of times. Still the same, except now it says I have no restore point. I have a system image recovery, but don't know how to do that.

I tried to restore again and this time it wanted my password and it kept saying it was wrong. I changed my password three times and still couldn't do it.

I just want my touch screen to work again. Can anyone help me?

:)

 

Touch screen driver disappeared on PC Pavilion desktop

After more than a year of perfect functioning, my HP Pavilion desktop Touch Screen driver disappeared from Device Manager Setting.

What can I do to solve this? I have tried many things except Factory Reset.

Thanks

 

touch screen

Thanks so much for answer me. I ha been trying do the steps but the problems its does not appears this option.

• HID-compliant touch screen, and select
  disable or enable. Only the

I do not know if its my version or my laptop. its HP Pavilion with windows 10.

 

HP All-in-one touch screen stopped working.

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate the efforts taken by you in resolving the issue. I understand that Touch screen is not working for your HP All-in-one touch screen. I’ll certainly assist you with the issue.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  

• What is the model of your HP All-in-one computer?
• Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating system am I running?

Meanwhile, I would suggest you to refer the troubleshooting steps mentioned in the HP article
HP PCs - Troubleshooting Touch Screen Issues (Windows 10, 8) and see if that helps.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator