Windows 10: Desktop not connecting to new modem

Discus and support Desktop not connecting to new modem in Windows 10 Network and Sharing to solve the problem; Hello. I just got a new modem for my home wifi. All my other devices laptop, roku, tablet, phones, etc connect to the wifi without a problem. Our... Discussion in 'Windows 10 Network and Sharing' started by StacyP., Mar 3, 2021.

  1. StacyP. Win User

    Desktop not connecting to new modem


    Hello. I just got a new modem for my home wifi. All my other devices laptop, roku, tablet, phones, etc connect to the wifi without a problem. Our desktop doesn't want to work with the new modem. My network & internet settings say that I'm connected but that there is "no internet, secured". When I called Spectrum the first time, I was told it had to be a problem with my firewall or antivirus preventing a connection and that they couldn't help me. I spent the rest of the night googling my problem, trying to fix everything. I'm ok on a computer but not an expert by any means. I've done troubleshooting for the problem...it says that "wifi doesn't have valid IP configuration". Today I called Spectrum again and told the guy what I had been told and what the troubleshooting told me. This guy told me, again, he couldn't help since it was a computer problem not a modem/wifi problem. The upside was that he said what he believes needs to be done. He said that I need to "update command prompts for the wifi on the computer" and "release and renew the IP Address". Problem is that I'm not sure how to do that. I'd rather not have to take my computer somewhere to get it to work since I'm not sure I have the extra $ for it at the moment. Luckily the other devices work but I need the desktop wifi working again. Can anyone help me?

    :)
     
    StacyP., Mar 3, 2021
    #1

  2. Ethernet Connection

    Hi,



    Thank you for posting your query on Microsoft Community.



    We would like to ask additional information that will help us in resolving the issue.



    • What kind of computer are you using? Is it a desktop or a laptop?
    • Did you make any recent changes to your computer?
    • Have you tried troubleshooting the issue by yourself? If yes, what were the steps you have taken so far?


    I would suggest you to try the following and check:



    • Verify that the cable connects the modem to the wall jack is connected securely.
    • Verify that the cable connects the computer to the modem is attached securely at both ends.
    • Restart the router/modem.


    Follow the steps and let us know if it helps.
     
    JericDale Ort, Mar 3, 2021
    #2
  3. Issues with Dial up connection using Vodafone USB modem, Windows 10

    Hi Jay,



    Thank you for writing to Microsoft Community Forums.



    We understand how difficult it could be. However, we would need some more information regarding the issue.



    1. Do you see network signals showing as connected in the taskbar?
    2. May I know the model of the Vodafone modem you are using?

    Please refer to
    Mobile Broadband Software for Windows 10
    for the list of modem models which support Windows 10. We would suggest you to download the software utility from the article and check if it resolves the issue.



    We would also suggest you to follow the steps mentioned below to check for the drivers for modem.



    1. Connect the USB modem.
    2. Open Device Manager by searching for it in search bar.
    3. Locate and expand Universal serial bus Controllers in the list.
    4. Check if the driver are displayed under the tree.

    Regards,
     
    Manjunath_H, Mar 3, 2021
    #3
  4. Gino Des Win User

    Desktop not connecting to new modem

    Bsnl evdo micromax mmx300c modem failed to connect on creator update

    Hi Sagar,

    A few possible reasons can be the cause of this issue. To help us identify the cause of this problem, we would like to know the following information:

    • Do you receive any error messages when connecting to the Internet? If yes, what is the exact error message?
    • Is your computer connected to the modem using a wired or wireless connection?
    • What is the status of the connection in the system tray? Are you connected to the modem but not getting Internet connectivity?
    • What troubleshooting steps have you tried so far?

    In the meantime, we suggest that you try performing the troubleshooting steps in the following link:

    Fix network connection issues in Windows 10
    .

    Keep us updated with the status of the issue.
     
    Gino Des, Mar 3, 2021
    #4
Thema:

Desktop not connecting to new modem

Loading...
  1. Desktop not connecting to new modem - Similar Threads - Desktop connecting modem

  2. Wifi Connection using Xfinity modem

    in Windows 10 Software and Apps
    Wifi Connection using Xfinity modem: Having problem connecting or holding wireless connection. Some devices like TV have a wireless connection. Others like windows laptop or kindle can't get a connection. Error message on Kindle is --authentication problem. Problems started when wifi could not connect to android...
  3. Could not connect to the modem

    in Windows 10 Network and Sharing
    Could not connect to the modem: i want to ask, I just upgraded win 7 to win 10 the next day I replaced the old antivirus to Microsoft defense and after that I couldn't connect to the modem usually the service is written "Service: Not connected / connected" but after changing to "Service: Service is...
  4. Ethernet Connection Disables Cellular Modem

    in Windows 10 Network and Sharing
    Ethernet Connection Disables Cellular Modem: I'm running Windows 10 Pro 2004 with a DW5811e Snapdragon X7 LTE WWAN card for cellular access on my laptop and whenever I connect an ethernet cable to my system with routes, the cellular immediately turns off. If I remove any routes that use the ethernet connection, the...
  5. setup a new connection with RemoteApp and Desktop Connections

    in Windows 10 Network and Sharing
    setup a new connection with RemoteApp and Desktop Connections: How can I setup a new connection with RemoteApp and Desktop Connections in Windows 10? https://answers.microsoft.com/en-us/windows/forum/all/setup-a-new-connection-with-remoteapp-and-desktop/3016b6ef-c596-4ba7-8fe1-a889679946fd
  6. Connect a NBN modem to a ADSL modem router

    in Windows 10 Network and Sharing
    Connect a NBN modem to a ADSL modem router: I am thinking of converting to NBN service in Australia. However, my setup at the moment is single box ADSL modem with a switching router, which I connect my equipment to its LAN ports. With the new NBN standalone modem, how do I connect to the existing switch router...
  7. USB modem block LAN connections

    in Windows 10 Network and Sharing
    USB modem block LAN connections: Hi. I have a server machine whose IP address is 10.202.2.30/27 and clients connecting to the server from networks 10.202.2.1/27 and 10.202.0.1/24. Everything was fine until I plugged a USB modem to the server. When it is connected to the internet, clients in 10.202.0.1/24...
  8. windows 10 system - will not connect to new wireless router/modem

    in Windows 10 Network and Sharing
    windows 10 system - will not connect to new wireless router/modem: I installed a new wireless **** Surfboard today for internet connection. My windows 10 was previously hooked up to a ethernet cable that was attached to wireless repeater. I disconnected the ethernet i restarted the computer. The computer will not recognize a wireless...
  9. external modem on studio 7100 desktop

    in Windows 10 Network and Sharing
    external modem on studio 7100 desktop: any issues with the addition of an external modem causing both keyboard and mouse to not be recognized? when I added one, both would not power up....
  10. Unable to connect to Cable Modem

    in Windows 10 Network and Sharing
    Unable to connect to Cable Modem: I have an issue with my Windows 10 PC not connecting to my cable modem by ethernet cable. I connect the PC to the modem and all I get is "unidentified network - no internet", yet my laptop connects to the modem by ethernet (I'm using it now) just fine. I've tried everything I...