Windows 10: LaserJet MFP m125nw can't scan

My HP Printer is LaserJet MFP m125nw. After I installed the printer package, the scanner doesn't work. I have used the "Printer and Scanner Doctor" software that provided by HP to do the diagnosis on my system. It showed that WIA is rejected by user. I have checked the service of WIA, it is running in automatics. How can I solve this problem?

:)

 

Installing HP software and driversLaser Jet Pro MFP M125nw Printer comes up with "Fatal Error"

I have been trying to install HP software and drivers onto my PC and it keeps on coming up with 'Fatal Error' message.

Any suggests how to resolve?

Original title: Windows 10 and Laser Jet Pro MFP M125nw Printer

 

Printing problem with HP Color LaserJet Pro MFP M177fw

Hi,

Thank you for update and reply.

I suggest you to refer the HP link and perform troubleshooting steps suggested and check.

http://support.hp.com/us-en/product...-series/5303438/model/5303443/troubleshooting

If issue still persists I suggest you to contact HP support.

http://support.hp.com/us-en

Hope this information helps. Kindly post back with the updated issue details for further assistance.

Thanks

 

Installing HP software and driversLaser Jet Pro MFP M125nw Printer comes up with "Fatal Error"

Hi Alan,

Sorry for the late reply.

I regret the inconvenience you are facing with installing the HP drivers on windows 10.

To assist you better I would like to know few more information below,

• From which website did you download the drivers?
• Are you able to install other applications or programs on the pc?
  

I suggest to go to the below link and try re-downloading the drivers and run as administrator and check if helps.

If not, I suggest you to run the diagnostic tool from the same link below.
http://support.hp.com/in-en/drivers...jet-pro-mfp-m125-series/5396664/model/5303404

Let us know the update regarding the HP driver installation, we would assist you for sure.

Thank you.