Windows 10: My new Surface Pro won't recognize my face

Discus and support My new Surface Pro won't recognize my face in Windows 10 Customization to solve the problem; My new Surface Pro won't recognize my face after setting it up TWICE and Microsoft HELP resetting my camera.... Discussion in 'Windows 10 Customization' started by ChrisHunt8, Mar 7, 2021.

  1. My new Surface Pro won't recognize my face


    My new Surface Pro won't recognize my face after setting it up TWICE and Microsoft HELP resetting my camera.

    :)
     
    ChrisHunt8, Mar 7, 2021
    #1
  2. Roger Win User

    MS Surface Keyboard Cover not recognized by MS Surface Pro 3

    My Surface Pro 3 cover mysteriously stopped working (other USB keyboards work).

    I’ve exhausted all of the steps from the Internet and am hoping for some advice here on what to try next.

    • Clean the metal pins on both the keyboard and the Surface Pro 3 with alcohol swap and q-tip.
    • Performed the standard two button shutdown procedure - Force a shutdown and restart your Surface
    • Update "HID keyboard" device in Device Manager.
    • Uninstall and reinstall "HID keyboard device" in Device Manager.
    • Removed HID keyboard device in Device Driver and manually installed Surface Type Cover device (which later automatically turns to "HID keyboard device" when you hit "update drivers")
    • Updated all Windows 10 patches to date.
    • Tried a brand new keyboard (Microsoft FMM-00001 Type Cover for Surface Pro https://www.amazon.com/gp/product/B073W4MPJF/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1 )
    • Updated firmware for Surface Pro 3 (typed in “winver”, took that Windows version, then downloaded the specific patch required here - Download Surface Pro 3 from Official Microsoft Download Center)
    • Reset Surface Pro 3 while keeping personal files
    • Reset Surface Pro 3 and deleted all personal files
    • Performed hardware tests on aka.ms/surfacerepair (nothing bad found; all looks ok)
    • Drained the battery most of the way before connecting again - the two times it worked momentarily these last few days was when I connected my new type cover keyboard to the Surface Pro 3 after the battery had died down to below 50%; a simple reboot later, everything stopped working. This user seems to have the same problem with it working briefly when there is low battery - Surface Pro 3 Battery drain along with type cover connector failure )

    A breakdown of the steps I've done to sometimes get it working

    • Leave Surface Pro 3 on about 2 hours on battery only.
    • Power on Surface Pro 3.
    • Working Keyboard.
    • Turn off Surface Pro 3 (or reboot)
    • Keyboard not working anymore
    • Another similar user here - Surface 3 type cover issue

    Can anyone recommend any other troubleshooting steps? One of these steps seemed to work ok for others having this same problem.
     
    Roger, Mar 7, 2021
    #2
  3. tamo Win User
    iPhone won,t connect win 10 Pro

    My new Surface Pro won't recognize my face [​IMG]
     
    tamo, Mar 7, 2021
    #3
  4. tamo Win User

    My new Surface Pro won't recognize my face

    iPhone won,t connect win 10 Pro

    My new Surface Pro won't recognize my face [​IMG]
     
    tamo, Mar 7, 2021
    #4
Thema:

My new Surface Pro won't recognize my face

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