Windows 10: money has been taken from my account without my authorization/permission

Dear Sir or Madam,

Money has been taken from my account without my authorization/permission.


When I purchased this new computer a few weeks ago, Microsoft allowed for a "Free Trial Period of Office 365". Not once in the agreement did it say that money would be taken from my account without my permission to purchase Office 365 at the end of the free trial. I'm a single parent and a mature student and can ill afford to lose money especially with as mentioned financial constraints.

Please explain to me what has happened and reimburse the sum of £79.99 to my account forthwith.


I look forward to your feedback ASAP. Please answer to the following email address - *** Email address is removed for privacy ***.


Kind regards,

Ffion Hicks Ms

:)

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code:

 

no administrator permission

Hi Ryan,

Let us assist you to have an Administrator permission. To start, follow the steps below to enable the Windows Super Administrator Account.

• Type CMD on the search box.
• CMD will appear at top.
• Right click on it, then choose Run as administrator.
• Type this command & hit Enter: Net user administrator /active:yes.
• After you enable the Super Administrator account, log out on your existing account then log into Super Administrator account.
• On the Super Administrator account, you can now create an Administrator account or give Administrator permission on the existing account.

After you created an Administrator account, we suggest that you disable the Super Administrator account by following the same steps and using this command:
Net user administrator /active:no.

Let us know how it goes.

 

How to access administrative settings to authorize the download

Hi James,

Welcome and thank you for posting your query in Microsoft Community.

Please provide us the following information:

• Are you logged in using Local account\ Administrator account?

I suggest you to refer to the suggestion by Ravi.Shankar from the following link.

Windows 8 says i need administrator permission to install a driver but i am the adminsistrator

(Note: Steps applies to Windows 10 as well)

Do update us with the above information, we are glad to assist you further.