Windows 10: Windows crashes and Bluescreen errors

Recently I replaced my motherboard due to a faulty screen connector failure, after the replacement I started getting blue screen errors and sometimes windows crashes and I have to manually restart my laptop, I did all the driver updated on my gpu and windows etc... I ran several diagnostics on hardware and all cameback fine reporting no problems.

The blue screen errors I had so far are:

IRQL NOT LESS OR EQUAL

KERNEL SECURITY CHECK FAILURE

UNEXPECTED STORE EXCEPTION



My laptop is ASUS TUF FX505DV:

Ryzen 7 3750 h

RTX 2060

16 GB RAM


note: these problems existed before the updates only became more frequent after windows updates and driver updates

:)

 

Bluescreen Crashes in Windows 10

There are a few things that I notice with these errors, they are nearly all hardware 0x124 errors which are difficult to troubleshoot because there is so little information.

Most of them occur when the Norton Security process is running so a first step would be to uninstall Norton and just use Windows Defender while we are troubleshooting.

There was one different BSOD error: 0x18 Reference by Pointer
Probably caused by : BHDrvx64.sys ( BHDrvx64+114761 )

You need to update or rollback your Symantec Heuristics Driver. Maybe this is part of the Norton install so it may be removed anyway.

Check if there has been any improvement and if not then you will need to work through your hardware:



STOP 0x124 Troubleshooting [/i] Read carefully before proceeding.



Warning

If you're overclocking your system, revert back to stock clocks now.





Note Test the system once the overclock is removed before continuing with the steps outlined below.

Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test




ONE [/i] CPU TEST
*Arrow Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums



Warning Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.




TWO [/i] RAM TEST
*Arrow Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums



Note



MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.




THREE [/i] HDD TEST


Note Please run HDTune first, in the order posted!
*Arrow Run HDTune to

• check the health,
• scan for errors, no quick scan but full scan
• run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

• the health,
• the error scan,
• the benchmark incl. following
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

*Arrow Run chkdsk




FOUR [/i] GPU TEST
*Arrow Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums



Note Run Furmark for around 30 minutes.


Warning Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.


Report back on all the tests as you do them - take your time - there is no need to get them all done immediately.

 

all games crash!

I suggest you run rthdribl > http://www.daionet.gr.jp/~masa/archives/rthdribl_1_2.zip
Increase the window size step by step and watch your vga temps permanently.
What happens?
If it crashes, run at stock speeds as suggested before and retry.

P.S.: When your system locks, does the display signal turn off after a time?
Stuttering sound or no sound at all when freezing?
What X1800XT model do you own exactly?

 

bluescreen error message wont allow access to desktop

Hi David,

To know what kind of troubleshooting steps would be applicable to your bluescreen error, please answer these questions:

• What is the exact error message showing on your end?
• Were there any changes/updates to your device prior to the issue?
• Any troubleshooting steps you've done so far to resolve the issue?

For now, you can have a look at the troubleshooting step on this link as an initial remedy to the bluescreen
error you're receiving.

We'll be waiting for your updates.