Windows 10: Windows Hello Fingerprint feature not working after Windows update

Discus and support Windows Hello Fingerprint feature not working after Windows update in Windows Hello & Lockscreen to solve the problem; I finally got around to updating Windows 10 with the most recent update, and when I tried logging in after the update was complete, my fingerprint... Discussion in 'Windows Hello & Lockscreen' started by TyDurh, Apr 19, 2021.

  1. TYDURH
    TyDurh Win User

    Windows Hello Fingerprint feature not working after Windows update


    I finally got around to updating Windows 10 with the most recent update, and when I tried logging in after the update was complete, my fingerprint scanner didn't work after many repeated tries. This is a DELL XPS 15 laptop, but I would assume the issue lies with Windows 10 considering the update precipitated the error.


    The updates installed were the following:

    Windows Hello Fingerprint feature not working after Windows update bb521e08-e7c8-4c05-9db0-03ae2994dcc6?upload=true.png


    Any advice/help would be greatly appreciated. Thanks!


    ***Original title: After most recent Windows 10 update, fingerprint scanning no longer works: "Something went wrong on our end. Please try again."***

    :)
     
    TyDurh, Apr 19, 2021
    #1
  2. MILDREDMORALES2
    MildredMorales2 Win User

    Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Apr 19, 2021
    #2
  3. MILDREDMORALES2
    MildredMorales2 Win User
    Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Apr 19, 2021
    #3
  4. KRISHNA PRASOBH V
    Krishna Prasobh V Win User

    Windows Hello Fingerprint feature not working after Windows update

    Windows Hello Fingerprint Setup not working

    Hi,

    As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

    As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

    Please follow the below steps.


    • Delete the fingerprints you already registered.

    • Press Windows Key + R Key.

    • Then type “devmgmt.msc” and press
      Enter.

    • Uninstall the current driver
      the current diver under "Biometric devices".

    • You maybe have to click the "discover new hardware" symbol in the device manager.
    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Apr 19, 2021
    #4
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Windows Hello Fingerprint feature not working after Windows update

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