Windows 10: I can't delete my old printer driver

I tried to delete my old printer driver and reinstall it again, but I couldn't remove the old driver. Every time I try to delete it it show an error message that says: "Error 2147467259: Failed to find driver packages to process".


I tried every article on Microsoft community like this one " https://answers.microsoft.com/en-us/windows/forum/all/error-2147467259-failed-to-find-driver-packages-to/71e67ce5-4cf7-4442-b37e-3ace9225b22d " and also this one from Help Desk Geek " https://helpdeskgeek.com/how-to/remove-uninstall-a-printer-driver-from-windows/ "






This is the driver I'm trying to delete.






And this is the error message.

:)

 

Having trouble deleting printer

To check for corrupt system files, run sfc /scannow.

To remove malware lurking in the shadows, run AdwCleaner, then Malwarebytes Antimalware Free.

If still unsuccessful after this, you might just want to copy your user files to the new admin account and delete the old account. Actually, if you delete the old account, Windows will ask you if you want to delete the data as well; you can say "no", and it will save the user data in a folder on your new desktop. But if it were me, I would copy it over myself first. *Wink

 

uninstall old printer drivers

Please try the steps recommended below to uninstall printer software

Press Windows key + X, click Apps & Features or Programs and Features

Select your printer.

Select Uninstall.

Press Windows key + R, type control, hit Enter

Open Devices and Printers.

In the Devices and Printers window look for your Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for Printer driver. If you see it click on it and click Remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

 

Having trouble deleting printer


I have had a Canon Pixma MX850 for several years and it has been a workhorse. Recently I purchased a Canon Pixma MX492 for the added wifi capability. Under no circumstances am I able to remove the MX850 from the Printers and Devices menu. I have been on the phone with Microsoft and Canon several hours over the last week. It still sits there as I type this. When I install the MX492 and update drivers, it still does not show on the printers list and is not recognized when I try to add a printer to the list.

The Canon tech I spoke to suggested there might be a corrupt file or malware somewhere not allowing the removal of the MX850. He suggested I create a new Admin account which would create a new registry and see how that worked. I did that and the MX492 shows up on the printers list and is the default printer.

When I am on my old admin sign on where the MX850 shows up, I can print in Word and Quicken on the MX492 even though it does not show as a printer on the printer page.

So, what to do?

Thanks in advance.