Windows 10: help! I just returned to my laptop after a day away and I can hear it running but the...

Seriously freaking out here- I left Ableton running as usual as I am recording an album, had a day off birthday and now the laptop screen is black, I can hear it running, have tried turning on/off, still nothing. Pressed the windows logo, nothing. What do I do? Is it performing a Windows 10 update or something? How long should I wait ?

Jan

:)

 

Cortana can't hear me

Hi Isidora,



Thank you for posting in Microsoft Community.

I regret the inconvenience caused to you. Let me help you.

• 
  Do you see any error code or error message on the screen?
  

I suggest you to go through the below methods and check if it helps.

Step 1:

I suggest you enable settings in the Playback Devices and check if it helps.

Follow the below steps:

• Right click on the speaker icon on your taskbar.
• Select Playback Devices.
• Click on the Playback Devices and right click on the
  Speakers/Headphones.
• Check mark on the Show Disabled Devices and
  Show Disconnected Devices.

If the issue persists the follow the below step.

Step 2:

I suggest you to refer to the following Microsoft article on Cortana can't hear me and check if it helps.

http://windows.microsoft.com/en-US/Windows-10/cortana-cant-hear-me

Reference: Refer to the following Microsoft article on
Cortana & search.

Check if it helps.



I hope the issue will be resolved. If not, please feel free to contact us again. We will be happy to assist you accordingly.



Thank you.

 

RETURN HP laptop back to store help

I am going to return a laptop back to the store that was given to me days ago.
When i first turned it on, i set it up with log in PIN & my Microsoft account because it didn't let me by pass this process....

I'd like to remove my PIN and Microsoft account before I return it. Nothing else was really used/ saved on it that matters to me, except those two things +WiFi login.

I tried to full reset the laptop and it stayed stuck on 32% for 4 hrs. I powered it off & luckily, it didn't seem to corrupt the pc. I noticed a windows. old file in the files.

I'm afraid to do another full reset in case it gets stuck.
Can't i just remove all these personal credentials and return the pc?
Please advise steps to do it as well.

Thank you in advance.

 

Cortana apparently can't hear me

Hi Jim,

Thank you for posting your query in Microsoft Community.

Try the following steps and check if it helps.

Step 1:

I suggest you enable settings in the Playback Devices and check if it helps.

Follow the below steps:

• Right click on the speaker icon on your Taskbar.
• Select Playback Devices.
• Click on the Playback Devices and right click on the
  Speakers/Headphones.
• Check mark on the Show Disabled Devices and
  Show Disconnected Devices.

If the issue persists the follow the below step.

Step 2:

I suggest you to refer to the following Microsoft article on Cortana can't hear me and check if it helps.

http://windows.microsoft.com/en-US/Windows-10/cortana-cant-hear-me



Hope these information helps, please get back to us for future support, we’ll be glad to assist you further.



Thank you.