Windows 10: Not able to enter password

Hi,I am able to switch on my laptop. As soon as the lock screen option appears, it gets stuck. That is, I do not get an option to enter my password or to shut down again. My laptop is literally stuck with the lockscreen wallpaper.

:)

 

Not able to login to Windows 10 when entering the password into it.

Hi Linda,


Thank you for posting your query on Microsoft Community.



To assist you better, please provide us the below information:

• Are trying to login as Microsoft Account or Local Account?
• Were you able to upgrade to Windows 10 successfully and not able to login to Windows 10?
• Have you tried to check with different keyboard?

I suggest you to try to enter the password using On-Screen Keyboard and check if it helps.

1. When at login page, click on Ease of Access which is available at the bottom right corner of the screen.

2. Then click on On-Screen Keyboard.

3. Try to enter the correct password and check if you are able to login to the computer.



Reply to us with the information, so that we can assist you better.

Let us know if you need any further assistance on Windows related issues and we will be glad to help.

 

Can't sign in to windows with the same password by which I am able to sign in to my Microsoft account

Hi Anurag,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change in Microsoft account settings.



To assist you better, please provided us the information below:

• When you say that "windows using the same password", are you getting any error message when you enter the password?
• Have you checked the issue while entering with a different keyboard?
• Were you connected the computer to a internet connection while logging into the computer with Microsoft account?
• When you say that "resetting the password.", have you tried to reset the password from Microsoft website?

I suggest you to follow the steps below to enter the password through different keyboard and through On-screen keyboard. Check if it helps.

Step 1: I suggest you to try entering the password with a different password.

Step 2: I recommend you to check the internet connect of the computer and make sure that internet is available for the computer while enter the Microsoft password.

Step 3: I suggest you to follow the steps provided in the Microsoft account and check if it helps.

How to reset your Microsoft account password:

https://support.microsoft.com/en-us.../how-to-reset-your-microsoft-account-password




Please get back to us with an update on issue with issue with logging into Microsoft Account, we will be happy to help.



Thank you.

 

Keyboard issue when entering password after exiting screen saver

Hi,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is change in keyboard settings.

To assist you better, please provided us the information below:

• Are you getting any error message?
• Is the issue occurring while booting to the computer?
• What is the make and model of the computer?

I suggest you to follow the steps below to check if you are able to enter the password using On-Screen keyboard and also run hardware troubleshooter to check for any change in hardware settings.



Step 1: I recommend you to try to use the On-Screen Keyboard to enter the computer.

1. At the login page.

2. Click on Ease of Access icon which is present on the bottom right corner of the screen.

3. Then select On-Screen Keyboard from the list.

4. Click on Password box and enter the password into it through On-Screen Keyboard.

Step 2: I suggest you to perform the Hardware and Devices troubleshooter. Check if it helps.

1. Click on Search bar.

2. Type “Troubleshooting” without the quotes and click on
Troubleshooting.

3. Click on View All on the left panel of the screen.

4. Click on Hardware and Devices.

5. Click on Next and follow the prompts to run the troubleshooter.

Please get back to us with an update on issue with using keyboard at the login page, we will be happy to help.



Thank you.