Windows 10: I have Solitaire subscription and am still getting ads. How do I stop them?

I have a annual subscription to Solitaire games but am getting advertising. How do I stop this.

:)

 

How to stop Casino ads having paid a one year subscription to Microsoft Solitaire Collection

Hi
AcidicGalaxy70,

A premium subscription should make ads no longer showing while playing this game. Since you've already subscribed on this service, we'd like to request to perform the following:

• Perform the WSReset command to clear the store app’s cache and reset it to a clean state
  (This also applies to built-in apps of Windows 10). This is to remove the state on where the ads is still showing after you subscribe. To do so, follow the steps below:
  

1. Press Windows + R to open the Run window.
2. Type in WSReset.exe, then click
   OK.
3. Wait for the command to finish.

• Delete the temporary files on your computer by running Disk Cleanup. Visit this link:
  
  Disk cleanup in Windows 10 to know how to run this tool.

After running the utility tools above, launch the Microsoft Solitaire Premium app again.

Otherwise, send us a screenshot here to let us see it as evidence. And also let our
Microsoft Solitaire app developers know about this by sending us a message in
Feedback Hub. In this way, they will review this concern as a reference for our future updates. To send us a suggestion, follow the steps below:

1. On a Windows 10 device, search for “Feedback Hub” in Cortana search, then launch the app.

2. Navigate to Feedback in the left menu, then press + Add new feedback.

3. Select the Problem, and share any details you think are relevant, and choose an appropriate category and subcategory.

4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the
form; Stop monitoring when you’re done.

5. Once you’ve completed the form and monitoring, click Submit.

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

 

Solitaire Collection Stopped!

Hello Paul,

Welcome to Microsoft Community.

Sorry for the inconvenience.

Please let us know:

• 
  What all trouble shooting steps have you done?
  
• 
  Is the issue confined only with solitaire or with other online games as well?
  

Meanwhile I suggest you to follow the steps in the below article and check if it helps:

Please avoid the steps which you already done.

Fix problems with apps from Microsoft Store

Note: Steps applies to Windows 10 as well.

Please make sure that all the apps are updated.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

Still getting ads after paying for subscription

I paid for the yearly subscription for the Microsoft games but I am still getting the ads. How do I stop the ads or get a refund?