Windows 10: "confirm your current password" scam?

Hello, I continue to have this pop-up preventing me from accessing my email the first pop-up said in all lowercase "don't lose access to your account!". It seems unprofessional to be all lowercase, so I feel like I have a virus/malware I scanned with Windows Defender... it says there were "no threats found". Here is a screenshot of this pop-up: Please help! :

:)

 

Microsoft account security confirmation - is this a scam?

My friend just got 2 e-mails purporting to be from Microsoft Account Team.

The first one says her Microsoft account has been renamed. The renaming takes her current gmail address and changes 1 character in it.

The email then says:

If this is correct, you don't need to do anything.

If this is incorrect, please follow these steps:
1. Reset your password by going to Reset your password
2. Rename your account by going to https://account.live.com/

Thanks,
The Microsoft account team

The second email is titled Verify Your Email Address.

There is a link to verify her current (i.e. UNchanged gmail address) and she is told she may be asked to enter a security code. There is also a link to click if she didn't make the request to verify the account.

She DOES NOT have a Microsoft account to her knowledge.

Has anyone else encountered this, which is presumably a scam?

 

scam need to change password

Complete scam.

• Contact your financial institutions and tell them you were the victim of a scam and follow their recommendations
• Clean install Windows 10 so that it formats and erases everything on your computer
• Change all on-line passwords

 

Correct password is ‘incorrect’

Hello Amy,

In line with your concern, I would suggest to try using all the passwords you've used in the past and check if it lets you proceed starting in Safe Mode. Also, to better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

1. Press Windows key + R, then type in winver.
2. Click OK.

• What is the make and model of your computer?
• What is the error message that you're getting when you've experienced the blue screen error?

Looking forward to your response.

Regards.