Windows 10: Troubleshoot menu turns off keyboard and mouse

Someone please help, Recently, I received a windows update which completely disabled my Hello PIN error code 0x8007007f, so I went to the troubleshoot menu to go to command prompt to fix it since I had no Microsoft password attached. But when I click on command prompt, it tells me to select an account but my computer turns off my keyboard and mouse so I can't choose my own account. I tried entering safe mode and other options like uninstalling the latest quality update but it kept disabling my keyboard and mouse and telling me to choose an account. I tried re-plugging in my keyboard and mou

:)

 

keyboard and mouse not working

Hi Chrystal,

For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

• Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
• Are you using a wired or wireless keyboard and mouse?
• Have you tried using a different keyboard and mouse? If yes, how was it?
• Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
• To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
article.

We look forward to your response.

 

Issues with the On screen keyboard and mouse pointer.

Hi Robert,

The issues with the mouse may arise due to driver conflicts and the issue related to the On Screen keyboard may be when the settings for the OSK are turned on.

For the On screen keyboard issue, I suggest you to follow the below steps.

• 
  Type Ease of Access on the search bar.
  
• 
  Choose Ease of Access and click on
  Use the Computer without a mouse or keyboard option.
  
• 
  Check if the Type using a pointing device is turned on.
  
• 
  You may uncheck that option if it is turned on.
  

Also try the below steps:

• 
  Press Windows key + R and type
  Services.msc.
  
• 
  Scroll down to find the "Touch Keyboard and Handwriting Panel Service".
  
• 
  Disable the option by right clicking on it.
  

For the Mouse issue:

I suggest you to run the Hardware and Devices troubleshooter.

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Hardware
and Devices.

5. Follow the on-screen instructions to run the troubleshooter.

6. Check if issue persists.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Mouse and keyboard driver unknown after recent update

Hi,



This issue normally occurs due to outdated or incompatible keyboard and mouse drivers. We suggest you to run the
Hardware and Devices troubleshooter and check if it helps. Here are the steps:

• Type troubleshooting in the Search bar, and press Enter on the keyboard.
• Click View All.
• Right-click on Hardware and Devices from the list.
• Select Run as Administrator.
• Click Next and follow the prompts to run the troubleshooter.

If issue persists, we recommend that you perform the troubleshooting steps in this
article to resolve your concern.



Let us know how it goes.