Windows 10: Window Mixed Reality//Product: Reverb G2

Discus and support Window Mixed Reality//Product: Reverb G2 in Windows 10 Software and Apps to solve the problem; When using Reverb G2 which is design for Microsoft and the drivers are written by Microsoft. I've noticed that when play VR I am faced with something... Discussion in 'Windows 10 Software and Apps' started by SergioGarcia_2719, Jul 31, 2021.

  1. Window Mixed Reality//Product: Reverb G2


    When using Reverb G2 which is design for Microsoft and the drivers are written by Microsoft. I've noticed that when play VR I am faced with something like Blue screen of Death, but just on my VR headset. I have to restart my whole system to fix this problem. This hasn't happen until 2021 of this year when new driver update came out. Does anyone know who I should complain to? Or how to fix it and stop it from happening again?

    :)
     
    SergioGarcia_2719, Jul 31, 2021
    #1

  2. Windows Mixed Reality HP Disconnects Upon Visor Lift

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand the difficulties you are facing with the HP Windows Mixed Reality device and we appreciate your effort for providing the information on the issue. In order to get clarity and to assist you accordingly, please reply with the answers to
    the questions below.

    • What is the make and model of the PC?
    • What is the model number of the Windows Mixed Reality HP device?
    • Did you check the Windows Mixed Reality
      HP on a different computer?
    • Are you aware of any changes in the PC prior to this issue?

    However, we would suggest you to perform these methods and check if the issue persists.

    Method 1: Troubleshoot
    Mixed Reality headset displays

    We would suggest you to perform the steps as referred under Mixed Reality headset display in this article:
    Troubleshooting Windows Mixed Reality.

    Method 2: New user account

    This issue may be due to a profile corruption. Hence, in order to eliminate possibilities, we would suggest you to create a new user account and check. Follow the steps from the article

    Create a local user or administrator account in Windows 10
    to create a new user account.

    We await your response.

    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Jul 31, 2021
    #2
  3. lenovo Mixed reality controllers

    Hello Bill,

    To better assist you with your concern, I'd like to know the following:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    1. Press Windows key + R, then type in winver.
    2. Click OK.
    3. Were there any recent changes made prior to this issue?
    4. Are you getting any specific error messages when setting up the Mixed Reality Controllers?
    5. What is the make and model of your computer?

    Upon researching, it was stated in this article that KB4284848 "Addresses a performance issue with Windows Mixed Reality on some laptops with hybrid graphics adapters, such as Surface Book 2".
    If you're using a laptop that supports hybrid graphics adapters, then its advisable to install the said KB update.

    In addition, here are some articles that may help you troubleshoot your Mixed Reality Controllers:


    Looking forward to your response.

    Regards.
     
    Melchizedek Qui, Jul 31, 2021
    #3
  4. Ariel Aba Win User

    Window Mixed Reality//Product: Reverb G2

    Windows Mixed Reality Issues

    Hi AlienJr.,

    I suggest that you check the Windows Mixed Reality: Enthusiast's Guide
    on this link to get more information about other troubleshooting steps you can perform. I recommend that
    you check the section Mixed Reality headset displays since most of the symptoms you
    described fall under it.

    To notify us and have us get back to you, simply reply to this post.

    Regards.
     
    Ariel Aba, Jul 31, 2021
    #4
Thema:

Window Mixed Reality//Product: Reverb G2

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