Windows 10: Windows 10 Mail not downloading PDF attachments from one sender only.

Unable to receive PDF attachments from one sender. I receive attachments on my phone and I can view the attachments when I log into webmail but when viewed in windows 10 mail the attachment nor the paperclip icon appear. I have tried windows update and also deleted the account from windows 10 mail and reinstalled and synced but it has not fixed the issue. Is there any setting for blocking attachments in windows or in the APP? I have looked but I can not find anything.Thank you, Craig.

:)

 

Windows 10 Mail App, Gmail and Pdf Attachments

Emails sent with Pdf attachments do not appear with the pdf attachment in the Windows 10 mail app. the email shows but the attachment is missing. This happens for every email picked up from gmail with the default gmail account type and also manual configuration
of a gmail account. Is this a known issue? Is there anywhere to see a list of bugs for the Mail app?

 

Mail app won't show pdf attachments

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are unable to see the PDF attachments in the Email received in Mail app and sent through Gmail from phone.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 installed? (Type winver
  in Windows search/Run command)
• What is the Version of Mail app installed on the PC?
• Is the issue specific to PDF attachments or all file format attachments?
• What is the recipient’s email account domain on the mail app?
• Did you check the email on a web browser, if you are able to access the PDF attachments?
• Did you try sending email with attachments from a different Email account, to check if notice the same issue?

If you are able to see the PDF attachments using a web browser and if this issue occurs only with PDF files, then we would suggest you to perform a reset of Mail app.



Reset App

1. Press Windows + I key to open Windows
   Settings.
   
2. Click on Apps and select
   Apps & feature from the left pane.
   
3. Scroll and look for the Mail & Calendar app.
   
4. Select the app and click on Advanced option.
   
5. Click on Reset and once you see a tick mark, then relaunch and check.

Regards,



Aditya Roy

Microsoft Community – Moderator

 

Windows 10 Mail and missing PDF attachments

Hi Doug,

Please answer these questions to assist you better.

• When you say 'Windows mail' are you referring to Windows live mail or Mail app?
• Are you able to get other attachments Word or Excel?

If you are using Mail app follow the steps below.

Run the app troubleshooter and check if it helps to resolve the issue

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Also install any pending updates on the pc to check if that helps. Updates are additions to software that can help prevent or fix problems, improve how your computer works, or enhance your computing experience.



Do let us know if you are able to get PDF attachments. Thank you.