Windows 10: QWER and UIOP keys don't work on my external keyboard

I use a HP Laptop 15-bs0xx. I have used this for 3 years now and this thing works like a charm. I use an external keyboard and mouse as I don't feel comfortable using the built-in keyboard. Up until recently my keyboard was working really great. But, it's been 3 weeks now that my QWER and UIOP keys stop functioning on my external keyboard. Still works on my built-in laptop keyboard. It's not a hardware issue because those keys do work but for a limited time and randomly. Whenever I am in the middle of a gaming session or I'm preparing an essay, these keys stop working randomly and I don't know

:)

 

"qwer" and "uiop" key and delete key issue

When im press "qwer" and "uiop" button key on my laptop keyboard,the "delete"key button also pressed continuously,this is annoying,help me pls

 

Keyboard QWERUIOP not working on laptop keyboard - Hangs all keyboard keys

Thank you Raniel V.

I executed the commands you listed, the output is below.

Now when I try to login I can type any key but the QWER UIOP keys.

If I type one of the keyboard becomes unresponsive.

I removed my AntiVirus (AVG) and Malware software (MalwareBytes), rebooted

same results.

Prior to the steps you suggested any key would work at the login prompt.

Again, If I log out any key works except QWER UIOP keys.

Clearly this is not a hardware issue, it is a software bug, malware or Virus.

========================================================

sfc /scannow

Windows Resource Protection found corrupt files and successfully repaired them.

For online repairs, details are included in the CBS log file located at

windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline

repairs, details are included in the log file provided by the /OFFLOGFILE flag.

C:\WINDOWS\system32>dism.exe /online /cleanup-image /CheckHealth

Deployment Image Servicing and Management tool

Version: 10.0.18362.900

Image Version: 10.0.18362.959

No component store corruption detected.

The operation completed successfully.

C:\WINDOWS\system32>dism.exe /online /cleanup-image /CheckHealth

Deployment Image Servicing and Management tool

Version: 10.0.18362.900

Image Version: 10.0.18362.959

No component store corruption detected.

The operation completed successfully.

C:\WINDOWS\system32>Dism.exe /online /cleanup-image /ScanHealth

Deployment Image Servicing and Management tool

Version: 10.0.18362.900

Image Version: 10.0.18362.959

[==========================100.0%==========================] No component store corruption detected.

The operation completed successfully.

C:\WINDOWS\system32>Dism.exe /online /cleanup-image /RestoreHealth

Deployment Image Servicing and Management tool

Version: 10.0.18362.900

Image Version: 10.0.18362.959

[==========================100.0%==========================] The restore operation completed successfully.

The operation completed successfully.

C:\WINDOWS\system32>

C:\WINDOWS\system32>rundll32.exe pnpclean.dll,RunDLL_PnpClean /DRIVERS /MAXCLEAN

C:\WINDOWS\system32>

 

"qwer" and "uiop" key and delete key issue

Hi LVoster

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Let's first rule out whether the keyboard hardware is an issue or not. Can you use Keyboard tester and press keys to see if the keys are working correctly or not? If keys work as intended, then problem is not the hardware of Keyboard.

Laptop Keyboard Tester

If no hardware issue - Please try these options one by one and check after each option.

1. Till your problem is resolved and you need to do urgent and limited typing, use Onscreen Keyboard - Type OSK in Windows Start Search Box (Cortana) > Click On-Screen Keyboard

2. Run Keyboard Troubleshooter

Type Troubleshoot in Windows Start Search box > Click Troubleshoot > Scroll down and click Keyboard > Run the troubleshooter > Follow onscreen directions

3. Uninstall & reinstall Keyboard Driver

Windows Key+X (Or right click on Start) > Click Device Manager > Expand Keyboards > Right click on Standard PS/2 Keyboard > Uninstall > Reboot the computer to reinstall

4: Turn off filter keys in Ease of Access

Type ease in Windows Start Search box > Click Ease of Access > Click Make the Keyboard easier to use > Ensure Turn on filter Keys is not checked

Source -
https://support.microsoft.com/en-us/help/17417/...

Do let me know if you require any further help on this. Will be glad to help you.

Disclaimer - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product
advertised on the site before you decide to download and install it.