Windows 10: Microsoft store stopped working and powershell step not working

any ideas. had an issue with the microsoft store, it led to resetting dates and times, troubleshooting steps to repair and then reset etc, etc. All the easy stuff basically :. then the store no longer opens or works. trying to follow the advice to use the powershell to reset as per various videos and posts online but getting this over and over again despite various attempts to change things on the PC. i am on windows 11 on a brand new PC. Sure its something simple maybe?or even is there another way to reinstall the store that is more simplistic?

:)

 

Microsoft Store is not working

Hi Rajibkarmakar,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand the inconvenience caused to you with accessing Windows Store, we will help you with this issue.

This issue might have occurred because of some issues with the Windows Store cache.

So, I suggest you to try the steps provided below and see if it helps you to fix the issue.

Step 1: Run WSReset.exe
.

• Press Windows+R key to open
  Run box
• Enter wsreset.exe in the Run command and then tap or click
  OK.
• Restart your computer and check.

If resetting Windows Store cache does not help then,

Step 2: Re-register Windows Store by running the following commands in a CMD window started as Administrator:

Follow the below steps.

• Open the Start menu, type Windows PowerShell in the search bar.
  
• Right click on the Windows PowerShell and select Run as administrator.
  
• Press OK the UAC prompt if shown. That will open an elevated command prompt. (It will show Administrator in the caption.)
  
• Then enter the chkdsk command
  
  PowerShell -ExecutionPolicy Unrestricted
  
  $manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest
  
• Restart the computer and try to download the apps.

Hope it helps. Reply to the post with an updated status of this issue, we'll be glad to assist you.

 

Microsoft Solitaire is not working

Hi,

I need more information about your concern. Is there any error message/code after Microsoft Solitaire fails to launch? Since the steps you have tried did not work, I suggest that you reinstall it instead. Follow the steps below:

• Open Windows PowerShell as an administrator. (Type PowerShell in Start menu search box, right-click and select Run as administrator)
• Type the following command and press Enter "Get-AppxPackage *solitairecollection* | Remove-AppxPackage"
• You can close the PowerShell window and restart your device.
• Open Store app and search for Microsoft Solitaire Collection and download the game.

Looking forward to your response.

 

The Microsoft Store, and the Xbox app doesn't work!

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to launch Microsoft Store, Xbox app and GameBar. I’ll certainly help you with this issue.



However, please let us know:

• Do you receive any error message?
  
• Are you aware of any changes made to the computer recently?
  
• Which build version of Windows 10 are you using currently? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

Meanwhile, I would suggest you to refer the steps mentioned below:



For issues with launching Microsoft Store, I would suggest you to refer the steps mentioned in the article

Microsoft Store doesn't launch.



Method 1: Store app troubleshooter



I would suggest you to run the Store app troubleshooter and check. Refer the steps mentioned below:

1. Press Windows Logo key + I, to open Settings.
   
2. Click on Update & Security and select Troubleshoot from the left pane.
   
3. Scroll down, click on Windows Store apps and select Run the troubleshooter.
   
4. Follow the on-screen instructions.
   

Method 2: Re-register apps



If Store app troubleshooter doesn’t work, I would suggest you to try re-registering the apps using PowerShell. Refer the steps mentioned below:

1. Press Windows Logo key + X, and select
   Windows PowerShell (Admin).
   
2. Paste the following command and press Enter:
   Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
3. Once the process is complete, restart the computer and check.
   

Method 3: New user account



If re-registering the apps didn’t work, try creating a new user account and check if the issue persists. Refer the article
Create
a local user or administrator account in Windows 10



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator