Windows 10: Need to return Windows 11 laptop

Discus and support Need to return Windows 11 laptop in Windows 10 Software and Apps to solve the problem; I need to return a Windows 11 laptop that I recently purchased. How do I remove all of my personal data from the laptop but retain all data that was... Discussion in 'Windows 10 Software and Apps' started by BarbR_154, Jan 17, 2022.

  1. BARBR_154
    BarbR_154 Win User

    Need to return Windows 11 laptop


    I need to return a Windows 11 laptop that I recently purchased. How do I remove all of my personal data from the laptop but retain all data that was initially loaded pre-purchase? I also need to permanently disconnect it from my Microsoft account and OneDrive. I've tried unlinking from OneDrive but the connection re-establishes when I restart. I can't delete my Microsoft account from the PC because it's an admin account. I've looked at the reset option but I'm not sure how to handle the Windows 11 reinstall that seems to be needed. Help, please!

    :)
     
    BarbR_154, Jan 17, 2022
    #1
  2. KARLA ALM
    Karla Alm Win User

    Adobe Flash message in IE 11

    Hi Sandra,

    To help you out with your concern, we suggest that you disable the add-ons in Internet Explorer 11. For step by step instructions, go to this

    link    , then look for the title Turning off and removing add-ons.

    We also suggest that you reset Internet Explorer 11 through these steps:

    • Go to Internet Explorer then click the Gear icon.
    • Choose Internet options > Advanced.
    • Click Reset.

    (Note: If you have added Favorites, back up them first before resetting the browser. )

    Should you need further assistance, let us know.

    Regards.
     
    Karla Alm, Jan 17, 2022
    #2
  3. N-STER
    n-ster Win User
    n-ster, Jan 17, 2022
    #3
  4. ARUN B J
    Arun B J Win User

    Need to return Windows 11 laptop

    IE 11 not working

    Hi,

    Thank you for posting your query in Microsoft Community.

    I understand your concern and will assist you to resolve this issue.



    I suggest you to follow the steps below and check if it helps.

    Windows 10 has a built-in troubleshooter to check and fix issues with Internet Explorer. I would suggest you to run this troubleshooter to check if the issue is with your Explorer.

    Refer these steps:

    • Press Windows key +X, select Control panel
    • Change the view by option on the top right to Large icons
    • Click on troubleshooting and click on the view all option on the left panel
    • Run the Internet Explorer performance troubleshooter
    And also refer the link below and check if it helps.

    http://windows.microsoft.com/en-in/internet-explorer/ie-crashes-stops-working#ie=ie-11

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Jan 17, 2022
    #4
Thema:

Need to return Windows 11 laptop

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