Windows 10: family group child member cannot join

Hello,My childs account was removed and added to another family group account which no one has access to anymore. How can I have his account re-joined. I can login to my account and his but he cannot leave the other family group account.

:)

 

Something went wrong message when my child clicks join family link in the email.

Hello,

Thank you for writing to Microsoft Community Forums.

• Is the Child account a Microsoft account?
  

The issue might be due to the age verification, hence I suggest you to verify the child’s age by logging in with child’s account on
account.microsoft.com/family and verify the age.

I also suggest you to refer the article
Add members to your family group to get more information on adding members to your family account.

Regards,

Noor Azam S

Microsoft Community – Moderator

 

I want to add member to family group in windows 10

Hello,

This is Sudha Independent Advisor and user like you. Please follow below steps to solve your issue

-Add someone in the Family Safety app

If you already have a family group created and sign in to the Microsoft Family Safety app, they'll appear automatically. To add more family members, or add some after you create a family:

Sign in to Family Safety with your Microsoft account.

Tap Add someone at the bottom of your home screen.

Enter a phone number or email address to invite someone, or create a new email and account for them (like if they're a child).

Decide if you want them to be an Organizer or a Member, then send the invite.

-

family.microsoft.com

Add someone on the web

We'll email or text an invitation to each person you want to add and they'll need to accept to join the family group. If you're adding an account for a young child, you can set up an email address and monitor it.

To add someone to your family group:

Go to family.microsoft.com.

Sign in with your Microsoft account, then select Add a family member.

Select Member or Organizer.

Enter an email address or phone number for the person you want to add, then select Send invite.

Note

If the person you're adding is already part of another family group, they'll first need to be removed from that family group, or they'll need a new Microsoft account for your family group.

Have the person you invited accept your invitation from the email or text message they receive. Or, in the Notifications section, select Accept now next to Pending member. You'll be signed out so the person you're trying to add can sign in to their account
and accept the invitation.

reference link :
Add people to your family group...

 

Microsoft family - can't add child to group

I am trying to set up a Family Group and add one child, but when it gives the option for my child to sign in and accept the invitation I get a message saying 'You can't join this group until you leave the group you are already in'.

I have set up my child with an outlook profile so that I can set screen time limits on our shared device but I can't get past this hurdle.

There is no other family group that he could be in.