Windows 10: Keyboard stops responding randomly but when the thunderbolt 3 hub is connected.

Hi Everyone,Setup:I have searched the internet regarding how to fix this issue but with no luck. I have MS ergonometric keyboard connection to my laptop via bluetooth. I also have a thunderbolt 3 hub which is connected to an external display via hdmi, mouse and wireless headphones adapter. Issue:Randomly the keyboard will stop working both the laptop keyboard and the bluetooth keyboard. backspace , enter , windows key + L and typing inside the website in the browsernot the address bar still works but wont work on teams, VS , or any other desktop application. After multiple restarts it woul

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thunderbolt 3 to displayport adapter

Hi John,



Thank you for writing to Microsoft Community Forums.



I understand that inconvenience you are facing when the things may not work as expected.

1. What is the make and model of the computer?
   
   
   

When the Thunderbolt 3 is used with certain eighth generation Intel processor-based Windows 10 systems, there is a possibility that the two USB 3.0 ports on the back of the dock (closest to the Ethernet port)
may not be recognized properly by the operating system.





However, I would suggest you to follow the steps mentioned below and let us know if that helps.

1. Disconnect the pluggable Thunderbolt 3 dock from the system and remove its power cable to turn off completely.
   
2. Uninstall the Intel ‘Thunderbolt Software’ present on your system via the Control Panel ->
   Programs and Features and restart the device once.
   
3. Download and install the latest version of the Intel Thunderbolt Software published by your system manufacturer. If you are unable to obtain this download from your system manufacturer, you can download a version directly from Intel
   here -> https://downloadcenter.intel.com/do...-Driver-for-Intel-NUC-Kit-NUC8i7HNK-NUC8i7HVK
   
4. Restart the system once again.
   
5. Reconnect the power cable to the pluggable Thunderbolt 3 dock, and then reconnect the Thunderbolt 3 cable from the dock to your system.
   
6. You should be prompted to authenticate/approve the dock. Follow the onscreen prompts for the completion of the process and check the status of the issue.
   

If the issue still persists I suggest you to get in touch with the
Thunderbolt support for the further assistance.





Hope it helps.



Muralidhar

Microsoft Community Moderator

 

Upgrade Existing Storage with the LaCie eSATA Hub Thunderbolt Series

Today LaCie announced the availability of the eSATA Hub Thunderbolt Series, its latest peripheral featuring Thunderbolt technology. This product delivers a solution for connecting eSATA hard drives to Thunderbolt-compatible Macs, making them backwards compatible. The eSATA Hub also boosts transfer speeds and even allows users to daisy chain with other Thunderbolt peripherals.

Give New Life to eSATA Drives

Consumers with new Macs who are interested in getting the best possible speeds with their existing multi-interface drives are no longer limited to USB or FireWire connections. In addition, businesses, photographers or other creative professionals that have upgraded their Macs to versions without ExpressCard/34 slots are now able to capitalize on their previous investment in eSATA hard drives.











Daisy Chain Capability

The eSATA Hub's dual Thunderbolt ports allow users to daisy chain other Thunderbolt peripherals. This means users can connect up to 12 eSATA drives (6 Hubs x 2 eSATA drives per Hub) to a Mac while maintaining full eSATA 3 Gb/s speeds. It also helps organize desktops by connecting both a Thunderbolt compatible display and storage device via a single cable (sold separately from www.apple.com) to their Mac.

Availability

The eSATA Hub Thunderbolt Series is available through the LaCie Online Store and LaCie Storage Partners starting at the suggested retail price of $199.00.

 

Apple Thunderbolt display always "Not connected"

I have a Matebook X Pro Signature Edition, with a thunderbolt port, running Windows 10 Home v2004.

I am trying to connect an Apple Thunderbolt display. I am using a thunderbolt 2 to thunderbolt 3 adapter.

Using the "Thunderbolt Software" app, I can see "Apple Inc, Thunderbolt Display" as an attached device to Port 1. It is listed as "Not connected".

Even if I use that same app to approve the device, it continues to list as "Not connected" and unapproved. I've run the "Thunderbolt software" app as administrator.

Any assistance gratefully appreciated.