Windows 10: I deleted my windows hello fingerprint driver, and I do not know how to get it back

Discus and support I deleted my windows hello fingerprint driver, and I do not know how to get it back in Windows 10 Gaming to solve the problem; I deleted my windows hello fingerprint driver as in my settings i could not change or remove my windows hello fingerprint sensor and I thought it may... Discussion in 'Windows 10 Gaming' started by dragon8934, Aug 11, 2022.

  1. I deleted my windows hello fingerprint driver, and I do not know how to get it back


    I deleted my windows hello fingerprint driver as in my settings i could not change or remove my windows hello fingerprint sensor and I thought it may have been a bad driver. I went to device manager and clicked actions and scanned for hardware changes, as I read the driver would be added back but I still do not have it even after restarting my pc. Can anyone please help me? Thank you for reading this

    :)
     
    dragon8934, Aug 11, 2022
    #1

  2. Windows Hello Fingerprint Setup not working

    Hi,

    As per the description, I understand that the fingerprint feature does not work on Window10. We will assist you to resolve the issue.

    As an initial troubleshooting step, I suggest you to uninstall and reinstall the finger print driver and check if that helps to resolve the issue.

    Please follow the below steps.


    • Delete the fingerprints you already registered.

    • Press Windows Key + R Key.

    • Then type “devmgmt.msc” and press
      Enter.

    • Uninstall the current driver
      the current diver under "Biometric devices".

    • You maybe have to click the "discover new hardware" symbol in the device manager.
    Hope the information helps. Let us know if you need further assistance. We will be happy to help.

    Thank you.
     
    Krishna Prasobh V, Aug 11, 2022
    #2
  3. Nikhar_K Win User
    Windows Hello Fingerprint issue

    Hi Rajesh,



    Thank you for writing to Microsoft Community Forums.



    We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:



    • When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
    • What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
    • Were you able to use the Windows Hello Fingerprint to login to Windows earlier?


    Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



    As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:



    1. On the login screen, click on Sign-in options.
    2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.


    Refer the screenshot below:




    I deleted my windows hello fingerprint driver, and I do not know how to get it back fc087693-5104-47d8-960f-4d6097885918?upload=true.jpg




    If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and click on
      Sign-in options
      on the left pane.
    3. Now, click on Windows Hello Fingerprint and click on
      Remove.
    4. Follow the on-screen instructions to remove the Fingerprint.
    5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.


    Let us know how it goes.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Aug 11, 2022
    #3
  4. I deleted my windows hello fingerprint driver, and I do not know how to get it back

    Windows Hello Fingerprint not working

    This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

    After taking all the steps you suggested on here it says i have the latest update.
     
    MildredMorales2, Aug 11, 2022
    #4
Thema:

I deleted my windows hello fingerprint driver, and I do not know how to get it back

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