Windows 10: Access to system information without a password

I have a computer whose owner can't remember the password. We plan to format it. I want to know which version was installed on it to reinstall the same. I would also like to know if it is possible to access the files and make sure that nothing important is deleted. how do I do it? It's a mini computer, so I can't connect the drive to another computer.

:)

 

Lost My Administrator Password

To which "this" are you referring?
- If you are following the tutorial Bree suggested in the very first reply to your question then what you need to do at each step is explained in detail. So which step are you at?
- If you are following a different procedure then state what it is and which step you are at. If, for example, you are trying to manually enable the Built-In Admin as suggested in post #11 then that account has no password.

Denis

 

Window 10 does not recognize password

Hi,

Welcome to Microsoft Community.

I understand your inconvenience. We will assist you with it.

If you are referring to the lock screen, I suggest you to follow the steps provided below and check if it helps.

• 
  On the lock screen, click on Ease of access icon next to network connection icon.
  
• 
  Click On Screen keyboard.
  
• 
  Type the password and check.
  

I also suggest you to change the language and check.

• 
  On the lock screen, click on language icon next to network connection icon.
  
• 
  Click the language to US English.
  
• 
  Type the password and check.
  

Hope this information is helpful. For any further information, feel free to contact us.

Thank you.

 

System Start Up Repair does not recognize my Microsoft account password

Hi Jeff,

System Startup is a tool to safely clean the Windows registry, improving performance, and increasing operating speed.

For us to resolve the issue, we suggest that you follow these troubleshooting steps:

• Disconnect the Ethernet cable or turn off Wireless button if turned on.
• Restart your computer.
• Use your old password to access the computer.
• Reconnect the Ethernet cable or turn On the Wireless button.

Note: Next time you try to sign in use the new password, it will allow you to access the user account.

If you need further assistance, don't hesitate to reach out.