Windows 10: USB encountered a problem last used. Laptop unable to recognize USB and this has disabled...

USB encountered a problem last used. Laptop unable to recognize USB and this has disabled the keyboard. Need advice on how to rectify problem. Thanks, much appreciated.

:)

 

Unable to use USB and Printer on laptop

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to use USB and Printer on your laptop, we will look into this for you. However, to get to the root cause of the issue, please reply to the following questions:

• What happens when you plug in any USB device to the laptop?
  
• Do you receive any error code/message?
  
• What is the make and model of the laptop?
  
• What is the make and model of the printer?
  
• Which version of Windows 10 are you using currently? To check type:winver in the search bar on the Taskbar and hit
  Enter.
  

In the meantime, I suggest you to follow the steps mentioned below:



Method 1: Install latest Windows Updates



I suggest you to install the pending updates on the computer and see if that helps in resolving the issue. Please follow the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Update & Security.
   
3. Click on Windows Updates.
   
4. Click on Check for Updates, this will check for the updates and install them.
   
5. If prompted, restart the computer to finish installing the updates.
   

Method 2: Reinstall USB controllers



We can try uninstalling the USB controllers that are not working properly and see if that helps. Please follow the steps mentioned below:

1. Press Windows key + R, to open
   Run box.
   
2. Type devmgmt.msc and click on OK. This will open
   Device Manager.
   
3. Expand Universal Serial Bus controllers.
   
4. Right click a device and select Uninstall. Repeat this step for each device that is not working.
   
5. Once complete, restart the computer. The USB devices will be installed automatically after restart.
   

Method 3: Disable USB selective suspend setting



You can disable the USB selective suspend setting this will prevent the USB device from powering down. Please follow the steps mentioned below:

1. Press Windows key + R, to open
   Run box.
   
2. Type control and click on
   OK.
   
3. Select Large icons from the drop down for
   View by.
   
4. Now, click on Power Options.
   
5. Click on Change plan settings for the current selected plan.
   
6. Click on Change advanced power settings.
   
7. Expand USB Settings > USB selective suspend settings.
   
8. Click on the drop down and select Disabled for
   On battery and Plugged in.
   
9. Click on Apply and OK.
   

Method 4: Install Motherboard’s latest chipset drivers



You can try installing the latest chipset drivers for the Motherboard so that the USB device will be recognized. Please visit the support site of the computer manufacturer to install the latest chipset drivers.



Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator

 

USB Device Not Recognized (Malfunctioned)

Just had this problem recently, a cmos clear corrected it. One item you can check to see is if the bios recognizes anything by loading its "boot from" menu and checking for any USB mass storage listed.

 

computer not recognizing usb drive

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to use USB drive on your computer. I’ll certainly assist you with this.



However, please let us know:

• Do you receive any error when connecting a USB drive?
  
• Does this issue occur only with one particular USB or with all the USB drives?
  
• Are you aware of any changes made to the computer prior to this issue?
  
• Which build version of Windows 10 is installed on the computer? To check type
  winver in the search bar on the Taskbar and hit
  Enter.
  
• What is the make and model of the computer?
  

Meanwhile, I would suggest you to refer the troubleshooting steps mentioned in the article

Error: “USB Device not recognized” except for Method 1 and 2.



Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator