Windows 10: 3D Display Mode Issue

For context, I have a laptop Windows 11 that is connected to two monitors. Recently, I enabled the 3D display mode and ever since, all three screens turn black and my laptop crashes. I have tried updating the drivers with no avail. I have also tried resetting my laptop as well, but my laptop will not let me do so.

:)

 

3D mode option missing in Display settings after update

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• Which 3D mode option in Display setting are you referring?
  
• What is the make and model of the computer?
  
• Which update was installed on the computer? To check go to
  Settings >> Update & Security >> Windows Update >> View update history.
  
• Which build version of Windows 10 is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

The 3D mode option depends on the Graphics driver that you are using. You may try updating the Graphics driver and check if you are able to watch 3D movies and get the option.



Please refer the steps mentioned below to update Graphics drivers:

1. Press Windows key + X, and select
   Device Manager.
   
2. Expand Display adapters.
   
3. Right click on the display driver and select
   Update Drivers.
   
4. Restart the computer if prompted.
   

Article for reference:
Update drivers in Windows 10.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows 10 How can I turn off 3D Hardware Acceleration?

Hi,

Thank you for posting in Microsoft Community.

In order to disable 3D hardware acceleration, I suggest you to follow the steps below.

• Right click on the desktop and select Graphics properties.
• Select Basic Mode and hit OK.
• Go to the 3D option.
• You can disable 3D graphics acceleration from this screen.

Hope this helps. Please reply for further queries on this.

 

display issue

Hello Peter,

Thank you for visiting Microsoft Community and providing us with the detailed description about the issue.

As per the description, I understand that you are experiencing issue with you are unable to sign in to Microsoft account because the bottom of the page disappears and you are unable to click next or I Agreed on the system.

I certainly understand your concern and will try my best to help you.

In order to understand the issue more clearly, I would request you to kindly provide me with the following information.

• 
  Are you able to access the computer? Are you able to login to the computer?
  
• 
  Are you playing the games in the same computer?
  

If you are not able to access the computer, I would suggest you to follow the steps given below.

To diagnose whether this issue occurs in
“Safe Mode”, let’s reboot the computer in safe mode and check if the issue appears there as well.

Safe mode is a diagnostic mode for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started. This helps us in identifying whether the issue is due to some
third party programs conflict. The word Safe mode appear in the concern of your monitor to identify which windows mode you are using.

Follow the steps given below and check if that helps.

• 
  Type settings in search and click on Settings.
  
• 
  Click Update and recovery, and then tap or
  click Recovery.
  
• 
  Under Advanced startup, tap or click Restart now.
  
• 
  Once your PC restarts, on the Choose an option screen, tap or click
  Troubleshoot.
  
• 
  If you don't see the Startup Settings option, tap or click
  advanced options.
  
• 
  Tap or click Startup Settings.
  
• 
  Tap or click Restart.
  
• 
  On the Startup Settings screen, choose the
  Safe Mode.
  
• 
  Sign in to your PC with a user account that has
  administrator rights.
  

If you are able to access the computer, I would suggest you to try the methods and check if that helps.

Method 1:

Run inbuilt Hardware & Device troubleshooter


Let’s try running inbuilt Hardware and Devices troubleshooter to get the problem automatically detected and fixed. It checks for common issues and makes sure that any new device or hardware attached to your computer was installed
correctly.

• 
  Press Windows + W keys on your keyboard to get the search option.
  
• 
  Type Troubleshooting and click
  Troubleshooting.
  
• 
  Now click on view all option.
  
• 
  Click on Hardware and Device and follow the prompts to run the troubleshooter.
  

If the issue persists, follow method 2

Method 2:

Step 1: Update the Display driver.
Please follow the steps given below to update the display driver.

• 
  Click Start and go to
  Run.
  
• 
  In the Run prompt, type
  devmgmt.msc and then click OK.
  
• 
  Device Manager will open.
  
• 
  In Device Manager
  expand Display adapters.
  
• 
  Right-click the display driver and click
  Update Driver Software.
  
• 
  Select Search Automatically for Updated Driver Software.
  

Step 2: Check if there are any updates for display drivers available in Optional Updates; this might fix the issue. Refer to the following steps.

• 
  At the Start screen, type Windows Update.
  
• 
  Click or tap Settings on the right side of the screen, and then select Install optional updates from the left results.
  
• 
  When the Windows Update control panel opens, click on “Check for Updates” on the top left corner to receive a fresh list of updates.
  

Step 3: If the issue persists, I would suggest you to uninstall and reinstall the Display driver. Please follow the steps mentioned below to uninstall the display driver.

• 
  Open Device Manager.
  
• 
  Expand Display adapters.
  
• 
  Right-click the display card driver and click
  Uninstall.
  
• 
  Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.
  
• 
  After the un-installation is complete, reboot your computer as soon as possible.
  

Computer will load the generic display drivers. Now, please go to the manufacturer’s website, download and install the compatible display card drivers for your computer and check.

You may also refer to the following website below to download the drivers for the Graphics card.

http://support.amd.com/en-us/download.

The above steps holds good for Windows 10 as well.

For more information:

I would suggest you to refer to the suggestions provided by
“Andre Da Costa” replied on January 22, 2015 in the following Microsoft Community link.

Frequently Asked Questions: Windows 10

http://answers.microsoft.com/en-us/...ndows-10/5c0b9368-a9e8-4238-b1e4-45f4b7ed2fb9

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

Jayant