Windows 10: Sculpt Ergonomic Devices not connecting

Good morning! I have had my sculpt ergonomic devices keyboard, mouse, number pad for almost a year now, and the little USB receiver that plugs into my computer has stopped working. I am hoping to either get a new setup or have the little receiver replaced.Thank you!

:)

 

Sculpt ergonomic desktop - Replacement

Hi,



Thank you for writing to Microsoft Community forum.

• What is the version of Windows installed?
  

I suggest you to get in touch with the Microsoft Hardware
Support to know about the replacement criteria. Meanwhile, you may also go through the
Warranty Limit Manual given under Sculpt Ergonomic Desktop.



Regards,

 

Sculpt ergonomic desktop freezes

Hi,



Thank you for writing to Microsoft Community Forums.



We understand the concern as you are facing difficulties in connecting the
Sculpt ergonomic desktop set on the new PC.
In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Version and Build of Windows 10 currently installed? (Type
  winver in Windows search/Run command)
• What is the make and model of the PC?

Meanwhile we would suggest you to update driver
and check.

1. Connect the Sculpt ergonomic desktop set
   
2. Press Windows + X key
   and select Device Manager from the context menu.
   
3. Spot and expand the “Universal Serial Bus controllers”.
   
4. Right click on the USB Composite Device driver and select
   “Update driver”
   
5. Select Search automatically for drivers. Follow the onscreen steps
   
6. Restart the PC and check.
   

We would also suggest you to refer the methods as mentioned in these articles:

Error: “USB Device not recognized” when you try to access
a USB external hard drive. (Exclude method 1 & 2)



Let us know the results. If the issue persists, we will certainly assist you further.



Aditya Roy

Microsoft Community – Moderator

 

Sculpt Ergonomic Desktop missing keystrokes

Hello,

This issue with your Windows Sculpt Ergonomic Desktop is usually due to a corrupted or outdated device driver. However, for us to isolate the issue, we need additional information. Kindly answer the questions below:

• Have you tired to connect your keyboard to another PC to make sure that it is working properly?
• Are you getting any error messages?

In the meantime, we suggest that you run the Hardware and Device Troubleshooter. This automated tool will check the device connected to your PC for any known issue and resolve it automatically. Refer to this link to access the troubleshooter:
Find and fix problems with devices and hardware.

If no issues are found, you can download and update the latest drivers at this

link.

Should you need additional assistance, do not hesitate to get back to us.