Windows 10: Why does my PC recognize my disc drive when the tray is open but not when it is closed

I was trying to use my verbatim disc drive to watch a dvd and all of a sudden it stopped working, I figured out that when it’s open, my pc recognizes the disc drive but when it’s closed it does not. If anyone could help me on why that is and how to fix it I’d appreciate it so much.

:)

 

I can't figure out how to open the disc tray on my toshiba laptop

Hello,

Thank you for posting the query on Microsoft Community. I am glad to assist you on this.

Kindly try the below steps and check if it helps.

• Locate the eject button near the disc tray. This button is usually directly to the left or right of the disc tray.
• Press the eject button firmly and quickly. The tray should slide open.
• Press the eject button a second time to close the disc tray.

If the above steps doesn't work try the below.

• Open This PC.
• Right click on DVD drive.
• Click on Eject to open the drive.

If this doesn't help, I suggest you to contact Toshiba support for further assistance.

Here is the link:
http://support.toshiba.com/

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Close / Finalize DVD Disc


Does this work?
To close a disc session manually

• Open Computer by clicking the Start button
  
  , and then clicking Computer.
  
• In Windows Explorer, click the disc burner drive, and then click Close session on the toolbar.
  The session will be closed, so the disc can be used in other computers.

 

Inability to use multiple optical discs after Windows 10 upgrade ...

Yeah, I'm still no closer to finding a solution.

Both drives appear under "This PC", and according to device manager they are both functioning properly. But something is very wrong:

- I put a DVD-RW with some data on it in my DVD-RW drive. Opened smarterase. Tried both quick erase and full erase. It shows both drives in the drop-down list so I can select my burner. After the drive light comes on for a second, the tray opens and a message pops up: "Disc not support !".

- I open up Burrrn and and I can't even select my DVD-RW drive. By default my blu-ray drive is selected but that drive is only a player.

- Nero CD-DVD-Speed standalone doesn't allow me to select my blu-ray reader in the drop-down list - only the DVD-RW drive is shown.

- Nero InfoTool standalone doesn't allow me to select my blu-ray reader in the drop-down list - only the DVD-RW drive is shown.

- Exact Audio Copy has been crashing constantly whenever I switch drives in the drop-down list. I figured out that Exact Audio Copy will work for me IF I close the software before and after each step I take when switching drives in the drop-down list - close program, eject disc, close tray, open program, switch drives, close program, re-open program - then it doesn't crash. If I just switch drives with a disc in a drive, or without closing the software between steps, it crashes the software every time, requiring a PC reboot before I can re-start the software.

The only software that seems so far to be acting normally is Imageburn. In Imageburn I was able to erase both my DVD-RW and CD-RW discs first try. With my disc erased with Imageburn, I was able to create a test disc successfully in Nero CD-DVD speed.

I've been reading some forums and I see SPTI mentioned a lot - something about admin privileges. I tried running the software as an administrator and it still doesn't function correctly. Could there be some Windows setting causing a global restriction on how the drives are accessed or read? These are both SATA drives of course. Why do some programs see one drive and some see the other but not both? Why can't I erase my DVD-RW with smart-erase but I can with imageburn? Why doesn't Burrrn list my DVD-RW drive? I really need some advice here. I really don't want to have to buy two brand new drives hoping the will work, when I know both of these drives are fine.

Maybe something in the BIOS?