Windows 10: Remote Desktop will not accept my credentials

Hello,I have never had a problem with remote desktop. I formatted my computer and I can not connect from my phone.I have tried a bunch of things including this.https://answers.microsoft.com/en-us/windows/forum/all/new-windows-11-pro-install-wont-accept-login-when/fa3f3619-4755-4610-b49b-6dc16d2e9db3I use the same password that worked for this step.As well as changing values in gpedit.msc and regedit.Nothing is working at all.

:)

 

Urgent Assistance Needed: Remote Desktop Credential Issue

I am reaching out to seek urgent assistance with an issue I am facing while trying to connect to a remote desktop. Despite using the correct User ID and password, I am repeatedly encountering the following error message:

"The credentials that were used to connect to 10.2XXXXX.6 did not work. Please enter new credentials."

I can confirm with certainty that the credentials being used are correct. This issue has persisted despite numerous attempts to resolve it by following various troubleshooting steps available online. Here are the specific actions I have already taken:

1. Credential Verification: I have double-checked the User ID and password to ensure they are correct.
   
2. Remote Desktop Configuration:
   
   • I have confirmed that the remote desktop is set up correctly and is accessible.
     
   • I have ensured that the correct IP address (10.2XXXXX.6) is being used.
     
3. Network and Firewall Settings:
   
   • I have verified that there are no network issues and that the remote desktop is accessible from the network.
     
   • I have checked firewall settings to ensure that they are not blocking the remote desktop connection.
     
4. Credential Manager:
   
   • I have cleared and re-entered the credentials in the Windows Credential Manager.
     
5. Remote Desktop Client:
   
   • I have tried connecting from different Remote Desktop clients on various devices.
     
6. Operating System and Updates:
   
   • I have ensured that my operating system and all related software are up to date.
     
   • I have restarted both the local and remote machines to rule out any temporary glitches.
     
7. Security Policies:
   
   • I have checked and adjusted security policies to ensure they are not interfering with the remote desktop connection.
     

Despite these efforts, the issue persists. This situation is causing significant disruption to my work, and I am in need of an urgent resolution.

Could you please provide detailed guidance or advanced troubleshooting steps to resolve this issue? If necessary, I am willing to provide additional details about my system configuration or perform any specific diagnostic steps you recommend.

 

Remote Desktop not accepting credentials

I'm trying to connect to my desktop from my laptop using windows' Remote Desktop application.

I can connect from my desktop to my laptop - but not from the laptop to the desktop.

The issue is it will not accept my credentials giving me this message:

 

Remote Desktop not accepting credentials

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are facing issues while connecting to Remote Desktop Connection.



You may want to check this settings and then see if you are able to connect to Remote Desktop.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for Run.
   
2. In Run dialog box, type sysdm.cpl and hit
   Enter.
   
3. Now click on Remote tab
   
4. Under Remote Desktop, click on the radio button
   Allow remote connections to this computer.
   
5. Now check the box Allow connections only from computers running Remote Desktop with Network Level Authentication (recommended)
   
6. Click on Select Users and click on
   Add
   
7. Enter the username and click on
   OK
   
8. Now click on OK and click on
   Apply
   

However, as you are using Remote Desktop Connection, we do have a dedicated forum where you should find support. Let me help you in pointing towards right direction, I would suggest you to post your query on

TechNet forums, where we have expertise and support professionals well equipped with the knowledge on Remote Desktop Connection to assist you with your query.



Regards,

Prakhar Khare

Microsoft Community – Moderator