Windows 10: Game progress gone

I had my laptop off for about a month and when I turned it back on today all of my progress in an MSN game was completely gone. How can I get that back?It’s only affecting the one game Deal or no deal and I’m definitely signed into the right account since all my other games are as normal.

:)

 

microsoft solitaire events game progress

Hi,

There are several reasons why you are seeing a different account and your game progress are gone when you logged in to the new computer. It is possible that you entered an incorrect Microsoft account or you played the game offline on your other computer
before. To properly isolate your concern, please provide us the following information:

• Have you checked if you are logged in to the same account?
• Did you play the game online on your other computer?
• Did you add your Microsoft account to the Settings menu?
• Are you logged in to a local account on your PC?

If you are logged in to the correct account, you may follow the steps below to reset the game on the Settings menu.
This process can help restore corrupted game installation files.

• Press the Windows key on your keyboard, and then click the Settings icon.
  
• Select System, and then select Apps & features.
  
• Find the game, and then click on Advanced options.
  
• Click Reset.
• Restart your computer for the changes to take effect.

 

game scores and game progress

Hello,

To assist you further I would like to ask if you are playing the game online or from desktop.



If the game is installed and you are playing from the desktop, the issue might be caused due to compatibility of the game with Windows 10. I suggest you to install the game in compatibility mode by following the steps provided below and check if it helps.

• Download the setup files for the game from the game developers website and save it on your local disk.
• Right click on the setup file of the
  game and select “Properties”.
• Select “Compatibility” Tab.
• Place a check mark next to“Run this program in Compatibility mode” and select operating system from the drop down list.
• Let the game install and then check thefunctionality.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.

 

Random game progress whipes

Hi VittorioPuglisi,



Thank you for posting on the forum.



I understand that sometimes progress on games you have downloaded is not always saved. You could try reinstalling the games on your phone:

What does it mean if Windows isn't supported? - Microsoft Support



For for further information and assistance on using the games, I would suggest to contact the games' developers.



Also, you can use the Feature Suggestion box to vote for a suggestion to store game progress in the cloud:

http://windowsphone.uservoice.com/f...65-store-my-saved-games-progress-in-the-cloud



Let us know if you have any further questions.



Kind regards,