Windows 10: Recovery key

My Latitude 5550 laptop encountered a hardware issue and stopped turning on after a recent update. After contacting Dell support, they replaced the motherboard. Currently, my laptop is stuck on the BitLocker screen and is asking for a recovery key to access Windows.However, when I enter the recovery key available in my Microsoft account, I receive an error message stating that the recovery key is incorrect.Dell support has asked me to contact you for assistance in resolving this issue. Could you please help me?

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Lost bitlocker recovery key

I have lost my bitlocker recovery key and tried following the recovery steps. I have also searched and tried following the command prompts suggested but none have worked.

 

one key recovery

Hi Nawaxx,

Thank you for posting your query in Microsoft Community. Appreciate your interest in using Windows 10.

I suggest you to download and install the latest software for ‘One Key Recovery’ from the manufacturer website and check if it helps.

If the issue still persists, uninstall the software and install it in compatibility mode by following the steps below:

• Right click on the ‘Setup’ icon for the driver and click on properties.
• Under Compatibility tab, check the option for Run in Compatibility mode.
• Select Windows 8 from the drop down list.
• Click on Apply and then OK.
• Install the driver software.

Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.

 

Recovery Key

Thank you for the reply.

On the link you mentioned there are five steps to turn off the recovery key and I couldn't find I don't own this phone anymore
option which is 2nd on the list.

Could you please help me how to find that option.

Thank you!!!