Windows 10: Problem scrolling to bottom of page

I can't scroll to the bottom of the page on apps such as Messenger and Banking. I can get close, but then I have to use Zoom. I've attached a screenshot of the top and bottom of one of the pages in Messenger. I've been using a mouse that I don't think suited my laptop and I think it may have contributed to the cause. It was behaving very erratically, and I've since replaced it Hopefully you'll be able to understand the problem and come up with a solution, please?TopBottom of page

:)

 

Page scrolling on its own

We appreciate your response. To troubleshoot your issue, we suggest that you follow these steps below on how to modify Touchpad Scrolling Settings.

• Go to Control Panel.
• Click Mouse and choose Touchpad tab.
• Locate the Scrolling Settings area within the touchpad properties tab. Adjust the settings to meet your needs.
• Click OK.

Let us know if you need additional help.

 

What is smooth scrolling?

Hi Kenneth,

Smooth scrolling is a feature available in Internet Explorer that allows you to scroll through a web pages smoothly, as the name of the feature suggests. If this is turned off, when scrolling through a web page, you'll notice that the scroll
bar slides down as if it's slightly delayed, but if this is turned on, the scroll bar slides down smoothly, without delay.

This is useful when scanning through long web pages or articles.

To turn on/off smooth scrolling, see the following steps:

• Open Internet Explorer, click the gear icon, and then click
  Internet Options.
  
• Click on the Advanced tab.
• Locate Use smooth scrolling, and tick the check box if you want it turned on/off.

Let us know if you have further questions.

 

Scrolling down the pages gets hang

Hi,

I appreciate you for providing details about the issue and your efforts towards resolving it. We will assist you to resolve the issue.

I appreciate if you could answer to a few questions to narrow down to the issue.

• Does this issue happen only when you try scrolling the pages?
• Are you trying to scroll the pages from the browser or does the issue persists when try to scroll the page on documents too?
• Did you install any third party security application?
• Did you install all the pending updates?

It is a bit difficult to pinpoint on the root cause of the issue, however we may try to narrow down the issue and as an initial troubleshooting step,
suggest you to download and install any pending updates that needs to be installed on the computer through Windows update and check if it helps to resolve the issue.

If the issue still persists, run maintenance task and check if it helps.

• Press Windows key + X from the desktop.
• Select Control panel and Select System and Security.
• Click on Troubleshoot common computer problems under System and maintenance.
  
• Now Run maintenance task under System and security.

Also, place the computer in a Clean boot state and check if it helps to resolve the issue.

Clean boot helps eliminate software conflicts. Follow the Microsoft KB article to perform clean boot on the computer:

How to perform a clean boot to troubleshoot a problem in Windows 8, Windows 7, or Windows Vista
How to perform a clean boot in Windows - Microsoft Support

Applies to Windows 10

Disclaimer: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start as usual after clean boot troubleshooting” to reset the computer to start as usual.

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.