Windows 10: My other Microsoft account got hacked, how do I get to a live agent?

My account got hacked and all the numbers i tried have a robot answer. I need someone not a robot. Plus I call back. They tell me the same thing over and over again. Then hang up. PLEASE FOR THE LOVE OF GOD GIVE ME SOMEONE THAT CAN HELP.

:)

 

how to speak to a live agent

With the disclaimer that Microsoft Agents cannot help people regain access to an account that's been locked or closed or hacked, what do you need help with?

Don

 

My Microsoft Account was hacked.

Hi Christio,

I am Sumit here to assist you with this question.

Even support cannot help you other than this page - we are just non-Microsoft staff here trying to help.

https://support.microsoft.com/en-us/account-bil...

You might be able to stop recurring charges through Support, though.

To talk to an agent, see the steps below.

Apparently, the Virtual agent makes it difficult to connect with a human. Go to:

Contact Us - Microsoft Support

Type Talk to an agent.

Click Get support in your browser.

Enter talk to an agent.

Click the contact support button below.

I hope this helps.

 

Microsoft account hacked

Hi AlexanderThompson5,

Thank you for reaching Microsoft Community.

I hope you are doing well.

I'm sorry to know what you have experienced with your Microsoft account. We really appreciate your time in bringing this concern to us. Let's check on this together and find ways to address this matter.

I'm not sure if you have done this already but below is the process in recovering a Microsoft account.

How to recover a hacked or compromised Microsoft account

Please try to follow the steps to help you take back control of your Microsoft account.

And with regards to the charges from your account, I'm afraid that we can't help you further about this here in online community. We suggest to contact our live support for Accounts and Billing to check if it is possible for them to stop the automatic changes.

Microsoft Store & billing help - Microsoft Support

Also, we highly suggest to keep your security information updated like your alternative email and phone number to prevent this problem from happening in the future.

I hope I was able to help you today.

Thank you for choosing Microsoft. Have a great day and stay safe!

Best regards,



Microsoft Community Advocate