Windows 10: I don't have access to parent account

I've tried changing the registered birth year to my account so I can leave the family but nothing worked. We don't have access to my mother's old account so we really have no idea what to do. I just need to change my maturity age.

:)

 

Parental Settings

Hi
Anngelique,

To better assist you with your concern, please follow troubleshooting steps on how to remove parental controls below:

• Go to the Control Panel from the Windows Start menu.
• Click User Accounts.
• Click Parental Controls.
• Click on your account photo.
• Choose Parental control off.

The steps provided works only if the user account has full access to the PC.

Let us know if you have other concerns.

 

Childs PC and Parental PIN

Hi Darren Harrison，

Welcome to Microsoft Community.

To make sure, I suggest you refer to the steps below to check if a PIN has been added to the parental control settings：

1. Open "Control Panel": You can type "Control Panel" in the Windows search bar and select the corresponding result to open the Control Panel.
   
2. Access the Parental Controls settings: In the Control Panel, locate and click on "User Accounts and Family Safety."
   
3. Choose the Parental Controls settings: On the Parental Controls page, find the account of the child you want to make changes to and click on it.
   
4. Modify the Parental Controls settings: In the Parental Controls settings page, you should be able to find the option to "Change Parental Control Settings" or a similar option. Click on it, and you may need to enter the administrator password for verification.
   

You are right about one thing. If your child's PC has not been logged into your account, there is indeed no option to change the PIN in the system's account settings.

I want to check with you if you have used the Microsoft Family app on your phone?

There are also settings for child accounts on the app, maybe you can find the settings on the app.

Finally, there is another possibility, please check whether your Microsoft account (parent account) has set a PIN or turned on two-factor authentication, and if so, please temporarily close them.

Turning two-step verification on or off for your Microsoft account

Please feel free to let me know if you have any further updates, thank you.

Best regards

Manson | Microsoft Community Support Specialist

 

I can't use certain features on Forza Horizon 3 due to parental control.

Hi,

If you're using a child account, there are certain limitations imposed on your Xbox account. This could be the reasons as to why you can't access certain features on the game. To resolve this issue, you need to manage the privacy and online safety settings
of your child account by using the parent account associated to it. To give you an idea, only the parent account is eligible to manage the privacy and online safety settings of the child account. To get started, kindly perform the following steps:

• Sign in the parent account on this link.
• Select the Child account.
• Make the changes that you need on the privacy and online safety settings.

Let us know with the result after performing the suggested solution above.